Infrastructure Engineer

User Experience Researchers Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

User Experience Researchers Pte Ltd in Singapore is seeking an experienced Network & Endpoint Engineer to manage end-to-end lifecycle of the organization's network and endpoint infrastructure. You will coordinate procurement, design reviews, and operations while ensuring security, compliance, and performance.

Responsibilities include leading projects, collaborating with vendors, and guiding incident remediation and change management.

Qualifications

• Degree or Diploma in a relevant discipline (or equivalent).
• Minimum 5 years in desktop operations and network infrastructure operations, server and LAN setup.
• Strong knowledge of LAN, WAN, SDN, internet routing, security, and server/LAN room setup.
• Proficient with Microsoft Endpoint suite and ITIL v3 knowledge.
• Experience in contract and vendor management.

Responsibilities

• Manage end-to-end lifecycle of network infrastructure, from planning and design to procurement and operations.
• Evaluate and implement new network solutions to enhance capability, security, and manageability.
• Collaborate with stakeholders and vendors to deliver systems within budget and specs.
• Lead network and endpoint projects, coordinating with cross-functional teams and vendors.
• Respond to incidents and perform change management for firmware and software updates.
• Provide technical consultancy and SME input on ICT projects.

Skills

Network engineering

Endpoint management

Vendor management

Stakeholder management

ITIL knowledge

Project management

Team leadership

Security & compliance

Education

Degree or Diploma in a relevant discipline

Tools

Microsoft Intune

ServiceNow

Dashboards

Microsoft 365 / InTune

Job description

Key Responsibilities:

Network Infrastructure Engineering

• Manage the end-to-end lifecycle of the organization's network infrastructure, spanning planning and design through procurement, implementation, and ongoing operations.
• Evaluate and implement new network solutions that enhance the capability, security, and manageability of network infrastructure.
• Participate as a network subject matter expert in business-specific projects, providing network consultancy and technical support throughout project implementation.
• Collaborate with internal and external stakeholders and vendors to deliver systems and projects, ensuring adherence to budget, technical specifications, and all relevant requirements.
• Manage network infrastructure projects, including the procurement of network solutions, coordination with vendors to ensure timely completion of implementation works, and engagement of stakeholders through presentations and progress reports.
• Manage assigned teams on their day-to-day BAU task and projects implementation.
• Respond to and resolve network-related incidents, providing timely updates to stakeholders on investigation findings and remediation actions taken.
• Perform firmware and software updates in accordance with established change management procedures.
• Collaborate with cross-functional teams to design and review network architecture.
• Formulate Operation and Support Standards for Enterprise Network Systems to facilitate effective management and review and initiate plans to sustain system functions and capabilities throughout their lifecycle.
• Plan and review project and system maintenance strategies, incorporating Predictive and Pre-emptive Maintenance approaches as part of project requirements.
• Ensure network infrastructure setup is compliant with relevant government ICT policies and hardening guidelines.
• Handle compliance and audit activities, including preparation, responses, and closure of audit findings.
• Maintain reports and provide regular updates on management on project status and operational matters.
• Ensure assigned projects are delivered on time, within scope, and within budget, managing multiple projects concurrently.
• Any ad-hoc task being assigned.

Endpoint Management

• Manage the end-to-end lifecycle of the organization's Endpoint infrastructure, including planning, design, procurement, deployment, operations, maintenance, and retirement.
• Leverage on enterprise endpoint management platforms (e.g. Microsoft Intune, ServiceNow, Dashboards), ensuring endpoint health, compliance, and service availability.
• Evaluate, implement, and continuously improve Endpoint hardware, software, and management solutions to enhance user experience, security, operational efficiency, and manageability.
• Manage endpoint provisioning, software packaging and deployment, operating system imaging, firmware updates, patch management, and device lifecycle activities in accordance with established change management processes.
• Ensure endpoint security and compliance with Government ICT policies, cybersecurity standards, and audit requirements, including vulnerability remediation, endpoint hardening, and implementation of corrective actions.
• Participate as the Endpoint Subject Matter Expert (SME) in business and ICT projects, providing technical consultancy, solution design, implementation, and operational support.
• Plan, manage, and deliver Endpoint infrastructure projects, including procurement, vendor management, implementation, stakeholder engagement, and project reporting, ensuring delivery within scope, schedule, and budget.
• Lead and supervise on-site IT support engineers, providing technical guidance, task allocation, quality assurance, and oversight of daily operations and project implementation.
• Investigate, troubleshoot, and resolve complex Endpoint incidents and problems, coordinating with internal teams and vendors, and providing timely updates to stakeholders.
• Develop, maintain, and continuously improve Endpoint operational standards, standard operating procedures (SOPs), technical documentation, and knowledge articles to support consistent service delivery.
• Plan and implement proactive maintenance, monitoring, capacity planning, and continual service improvement initiatives to ensure reliability, performance, and sustainability of Endpoint services.
• Collaborate with cross-functional teams, business stakeholders, and vendors to design, review, and enhance Endpoint services, ensuring alignment with business and operational requirements.
• Prepare and present regular management reports on project progress, operational performance, service health, risks, compliance, and improvement initiatives.
• Perform any other duties or projects assigned.
• Collaborate with End User Support Services (EUSS) to provision required endpoint devices for users and ensure timely resolution of end-user desktop issues.

What We Are Looking For

Essential Requirements

• Degree or Diploma in a relevant discipline, or equivalent qualification.
• Minimum 5 years of relevant experience in both desktop operations and network infrastructure operations, server and LAN room setup and project deployment.
• Strong knowledge across a range of network technologies, including LAN, WAN, SDN, internet routing, security, and server/LAN room setup.
• Strong knowledge of Microsoft Endpoint suite of services and products (e.g. M365, MS Office, InTune), and knowledge of ITIL v3.
• Experienced in contract and vendor management.
• Strong interpersonal and stakeholder management skills, with the ability to engage effectively across all levels.
• Excellent written and verbal communication skills, with the ability to present and communicate technical concepts clearly to non-technical audiences and senior management.
• Competent, self-motivated, proactive, and responsible, with the ability to work independently with minimal supervision.
• Highly committed and adaptable, with the willingness to work outside of regular hours when operationally required.

Preferred Qualifications and Experience

• Demonstrated familiarity with enterprise ICT environment, policies, and standards.
• Experience working within Government agencies is preferred.
• Possession of relevant network certifications.
• Possession of relevant M365 related certifications.
• ITIL V3 or higher.