Network Support Engineer (1 Year Contract)

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

MORGAN MCKINLEY PTE. LTD. in Singapore seeks a Network Support Engineer to design, implement, and operate enterprise network services. You will ensure availability, performance, and security while coordinating with vendors and internal teams.

Responsibilities include monitoring, troubleshooting, and supporting changes and migrations, with after-hours standby as required. A CCNA and 2–5 years of experience are preferred for this role.

Qualifications

• Bachelor's degree in a relevant field.
• CCNA certification preferred.
• 2–5 years of enterprise network support experience.
• Experience with large-scale networks and mission-critical systems.
• Knowledge of core networking protocols and routing/switching.

Responsibilities

• Manage and maintain enterprise network infrastructure (LAN/WAN/WLAN, Internet connectivity).
• Monitor performance, availability, and capacity; perform troubleshooting and incident resolution.
• Support changes, upgrades, maintenance, and service requests per procedures.
• Participate in network design, implementation, and documentation.
• Collaborate with vendors and stakeholders on requirements and delivery.
• Provide after-hours standby support as needed.

Skills

CCNA

Network troubleshooting

L1–L2 support

TCP/IP, DNS, DHCP

Routing & switching

Wireless deployment

Vendor coordination

ITIL awareness

Education

Bachelor in Computer Engineering or Computer Science

Tools

Cisco/Fortinet/Huawei equipment

Job description

Job Overview

You will be deployed to our client who is a leading government technology agency driving digital transformation and innovation in the healthcare sector. The Network Support Engineer is responsible for the design, implementation, administration, maintenance, and optimization of the organization's network infrastructure. The role ensures the availability, performance, scalability, and security of network services to support business operations and strategic initiatives. The incumbent will work closely with internal stakeholders, vendors, and project teams to deliver network solutions and provide operational support.

Responsibilities

Network Operations & Support

• Manage and maintain enterprise network infrastructure, including LAN, WAN, WLAN,Internet connectivity, and network security devices.
• Monitor network performance, availability, and capacity to ensure optimal service delivery.
• Perform troubleshooting, root cause analysis, and resolution of network-related incidents and problems.
• Support network changes, upgrades, maintenance activities, and service requests in accordance with established procedures.
• Implement and maintain network documentation, configurations, and operational procedures.

Network Design & Implementation

• Participate in infrastructure projects involving network technology refresh, expansion,migration, and transformation initiatives.
• Ensure network designs align with enterprise architecture, security standards, and operational requirements.

Security & Compliance

• Ensure compliance with organizational security policies, regulatory requirements, and industry best practices.
• Collaborate with cybersecurity teams to strengthen network security posture.

Vendor & Stakeholder Management

• Coordinate with service providers and vendors to resolve network issues and manage service delivery.
• Participate in technical discussions with stakeholders to understand requirements and translate them into network solutions.
• Review vendor proposals, technical specifications, and implementation plans.

Incident, Problem & Change Management

• Manage and resolve network incidents within agreed service levels.
• Perform problem management activities to identify recurring issues and implement preventive measures.
• Participate in change management processes and ensure proper implementation and documentation of changes.
• Provide after-office-hours support and standby duties when required.

Requirements

• Bachelor in Computer Engineering, Computer Science, or equivalent
• Cisco Certified Network Associate (CCNA) certified is preferred
• Minimum 2 - 5 years of relevant experience in network support and administration within an enterprise environment.
• Experience managing large-scale network infrastructure and mission-critical systems.
• Experience in wireless AP installation and deployment, with the ability to coordinate between users and vendors to align technical requirements, expectations, and deployment schedules.
• Prior experience in providing L1–L2 network operations support.
• Experience in project implementation, network migration, and technology refresh initiatives.
• Knowledge of TCP/IP, DNS, DHCP, BGP, OSPF, MPLS, VLAN, STP, and routing/switching technologies.
• Hands‑on experience with enterprise networking technologies from vendors such as Cisco, Fortinet, Huawei or equivalent.
• Experience in managing campus wired and wireless network
• Familiarity with network monitoring and management tools.
• Understanding of ITIL Service Management practices.

Key Competencies

• Strong analytical and problem-solving skills.
• Excellent troubleshooting and diagnostic capabilities.
• Good communication and stakeholder management skills.
• Ability to work independently and collaboratively in a team environment.
• Strong planning,coordination, and organizational skills.
• Customer-focused with a commitment to service excellence.
• Ability to perform under pressure and manage multiple priorities effectively.
• Open to support 24/7 standby support