Manager / Senior Manager, Benefits & Administration

A*STAR - Agency for Science, Technology and Research; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A*STAR Research in Singapore is seeking a versatile HR benefits professional to manage corporate benefits and employee initiatives, including insurance and wellbeing programmes. You will assess needs, usage and outcomes to improve experience and cost efficiency.

This role partners with the Policy team to refine benefits policies, reviews performance data, and coordinates audits. You will oversee outsourced partners, guide colleagues, and drive digitalisation of benefits administration to enhance

Qualifications

• At least 3 years of relevant experience in HR benefits, operations or workforce services.
• Experience in corporate insurance, wellbeing programmes and vendor or contract management is advantageous.
• Strong analytical and commercial judgement to interpret service data and costs.
• Understanding of policy implementation, governance and audit administration.
• Excellent communication and stakeholder management skills with sensitivity to confidential matters.

Responsibilities

• Review and administer corporate benefits and employee initiatives to enhance experience and sustainability.
• Partner the Policy team to review benefits policies and service standards.
• Manage outsourced service partners and contracts, including performance and renewals.
• Coordinate benefits administration audit support and follow up on findings.
• Provide timely guidance to employees and HR colleagues, handling escalated cases.
• Drive process improvement, digitalisation and automation to raise service quality and efficiency.

Skills

HR benefits management

Operations

Contract management

Stakeholder management

Process improvement

Job description

• Review and administer corporate benefits and employee initiatives, including corporate insurance, wellbeing programmes and transport-related services. Assess employee needs, utilisation and service outcomes to recommend improvements that enhance employee experience, operational reliability and financial sustainability.


• Partner the Policy team to review and implement benefits policies, procedures and service standards. Analyse benefits data, employee feedback and operational trends to identify risks and improvement opportunities.


• Manage outsourced service partner(s) and contracts, including service performance, utilisation, costs, renewals and issue resolution. Prepare management reports to support decisions, compliance and corrective action.


• Coordinate benefits and administration audit support, maintain accurate records and follow up on audit findings, recommendations and control gaps with relevant stakeholders.


• Provide timely and accurate guidance to employees and HR colleagues. Manage complex or escalated cases professionally, sensitively and confidentially, while addressing recurring service issues.


• Drive process improvement, standardisation, digitalisation and automation initiatives to improve service quality, controls and operational efficiency.

Job Responsibilities

• Review and administer corporate benefits and employee initiatives, including corporate insurance, wellbeing programmes and transport-related services. Assess employee needs, utilisation and service outcomes to recommend improvements that enhance employee experience, operational reliability and financial sustainability.


• Partner the Policy team to review and implement benefits policies, procedures and service standards. Analyse benefits data, employee feedback and operational trends to identify risks and improvement opportunities.


• Manage outsourced service partner(s) and contracts, including service performance, utilisation, costs, renewals and issue resolution. Prepare management reports to support decisions, compliance and corrective action.


• Coordinate benefits and administration audit support, maintain accurate records and follow up on audit findings, recommendations and control gaps with relevant stakeholders.


• Provide timely and accurate guidance to employees and HR colleagues. Manage complex or escalated cases professionally, sensitively and confidentially, while addressing recurring service issues.


• Drive process improvement, standardisation, digitalisation and automation initiatives to improve service quality, controls and operational efficiency.

Requirements

• At least 3 years of relevant experience in HR benefits, operations or workforce services. Experience in handling corporate insurance, wellbeing programmes, vendor or contract management will be advantageous.


• Strong analytical and commercial judgement to interpret service data, employee feedback, utilisation and costs, and translate insights into practical recommendations.


• Sound understanding of policy implementation, operational controls, confidential data handling, record management and audit administration.


• Strong communication, stakeholder management and influencing skills, with the ability to provide clear advice and handle sensitive or escalated matters professionally.


• Demonstrated process improvement and project management skills, including experience in simplifying workflows and supporting digitalisation or automation initiatives.

All new hires are appointed on a 3-year renewable contract in the first instance.