Manager, Operations

Dynamic Human Capital Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Dynamic Human Capital Pte Ltd. is seeking a skilled operations professional to assist in day-to-day outpatient clinic management, optimise patient flow and ensure service standards across clinics.

You will identify inefficiencies, collaborate with ground teams to pilot changes, and support data-driven decision making through dashboards and KPI reporting. Experience in healthcare operations and process improvement is essential for success in this role.

Qualifications

• Degree in engineering, science or healthcare management with at least 7 years' experience, including supervisory role.
• Experience in healthcare operations or service environments, outpatient/clinic experience preferred.
• Familiarity with Lean, Six Sigma or equivalent methodologies and turning observations into actions.

Responsibilities

• Assist in managing day-to-day outpatient clinic operations and monitor patient flow and adherence to service standards.
• Identify inefficiencies in clinic workflows and work with ground teams to design and pilot improvements.
• Maintain and analyse operational data, dashboards and KPI reports to surface trends.
• Support delivery of operational and digital/technology improvement projects across teams.
• Review and update SOPs and work instructions to reflect changes and ensure consistency.
• Collaborate with clinic managers and administrative teams to drive adoption of changes.
• Support cost monitoring activities and contribute to cost-efficiency efforts.

Skills

Process improvement

Data analysis

Healthcare operations

Education

Engineering degree

Healthcare management degree

Job description

Job Description

• Assist in the management of day-to-day outpatient clinic operations, monitoring patient flow, resource deployment, and adherence to service standards, and escalating issues for resolution in a timely manner.

• Proactively identify inefficiencies in existing clinic workflows and standard operating procedures, and work with ground teams to design, pilot, and implement practical process improvements that reduce waste and improve turnaround times.

• Maintain and analyse operational data, dashboards, and KPI reports to surface trends, highlight areas for improvement, and support evidence-based decision-making by the operations team.

• Support the delivery of operational and digital/technology improvement projects, coordinating across teams to ensure milestones are met, issues are tracked, and outcomes are documented.

• Review and update standard operating procedures (SOPs) and work instructions to reflect process changes, ensuring consistency across clinics and supporting functions.

• Collaborate with clinic managers, PSAs, and administrative teams to drive ground-level adoption of process changes, providing guidance and follow-through to ensure improvements are sustained.

• Support cost monitoring activities within assigned clinics, flagging variances and contributing to cost-efficiency efforts under the guidance of senior operations staff.

Job Requirements

• Degree in Engineering, Science, Healthcare Management, or a related discipline, with at least 7 years of relevant experience, including some experience in a supervisory or team lead capacity

• Experience in healthcare operations or a service-oriented environment, with exposure to outpatient or clinic settings preferred

• Demonstrated interest or experience in process improvement methodologies (e.g., Lean, Six Sigma, or equivalent), with the ability to translate observations into actionable recommendations
  

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.