Assistant Manager Operations

Rapid Physiocare Pte. Ltd.; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

Rapid Physiocare Pte. Ltd. seeks a Senior Executive - Operations to support the Operations Manager in planning and coordinating daily clinic activities and resource utilization.

The role focuses on cost-effective, efficient management of clinic operations and patient care across multiple clinics. You will oversee the clinic admin team, train staff, optimize service slot usage, manage patient feedback, and lead initiatives to improve work processes.

Qualifications

• Degree holder with strong interest in planning, analysis, and improving operations.
• Experience in operations or administration within healthcare, preferably clinics.
• Excellent people management and communication skills.
• Able to multitask and thrive in a fast-moving environment.
• Willingness to work a 5.5-day work week, including Saturdays.

Responsibilities

• Assist in planning and coordinating daily clinic operations.
• Ensure efficient resource utilization and cost management.
• Manage day-to-day operations and the clinic admin team to enhance service provision and patient care.
• Conduct manpower planning and ensure appropriate job allocation for staff.
• Train staff to maintain high standards of service delivery.
• Optimize service slot utilization across all clinics.
• Manage patient feedback and implement improvements based on insights.
• Develop and implement strategies to improve operational processes and service quality.
• Collaborate with clinical staff to ensure seamless integration of services.
• Monitor and evaluate operational performance and implement improvements.

Skills

Operations planning

Team leadership

Healthcare operations

Staff training

Process improvement

Multitasking

Education

Bachelor's degree

Job description

About Us:

At Rapid Physiocare, we are dedicated to providing exceptional physiotherapy services. We are seeking a motivated Senior Executive - Operations to join our dynamic clinic operations team. If you are passionate about enhancing operational efficiency and thrive in a fast-paced environment, this position is for you!

Position Overview:

As a Senior Executive in Operations, you will support the Operations Manager in planning and coordinating daily clinic activities and resource utilization. Your primary goal will be to ensure cost-effective and efficient management of the clinic's operations.

You will oversee the daily functions of our clinics, managing the clinic admin team to deliver high-quality patient care and services. You will be responsible for training staff, optimizing service slot utilization across all clinics, managing patient feedback, and planning clinic manpower with appropriate job allocation to enhance service quality. You will also play a key role in strategizing and implementing initiatives aimed at improving work processes.

Key Responsibilities:

• Assist in planning and coordinating daily clinic operations.
• Ensure efficient resource utilization and cost management.
• Manage day-to-day operations and the clinic admin team to enhance service provision and patient care.
• Conduct clinic manpower planning and ensure appropriate job allocation for staff.
• Train staff to ensure high standards of service delivery.
• Optimize service slot utilization across all clinics.
• Manage patient feedback and implement improvements based on insights.
• Develop and implement strategies to improve operational processes and service quality.
• Collaborate with clinical staff to ensure seamless integration of services.
• Monitor and evaluate operational performance and implement improvements.

Qualifications:

• Degree in any discipline.
• Strong passion for planning, analyzing, and enhancing operations.
• Previous experience in operations or administration within the healthcare sector, preferably in a physiotherapy clinic.
• Excellent people management skills and ability to lead a team effectively.
• Outstanding interpersonal and communication skills.
• Ability to multitask and perform well in a fast-moving environment.
• Availability to work a 5.5-day work week, including Saturdays.

Candidates with relevant experience may be considered for a senior role.

If you are ready to make a meaningful impact in the healthcare sector and join a dedicated team, we would love to hear from you!