Operations Manager (Polyclinic)

NHG Population Health; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

NHG Population Health in Singapore is seeking an experienced Operations Manager for a polyclinic to drive operational excellence and service quality across our management team. You will collaborate with multidisciplinary healthcare teams and the corporate office to plan and deliver quality services and care, leading daily operations, optimizing resources, and implementing improvement initiatives.

The role requires strong leadership, 6–8 years in operations or related fields, and a proven track

Qualifications

• Degree in any discipline.
• 6–8 years in operations, quality, or corporate management.
• Experience setting up or relocating clinics preferred.
• 2–4 years in supervisory capacity.
• Strong leadership and change-management capabilities.
• Ability to work across diverse teams and functions.
• Proven track record of improving workflows and productivity.
• Excellent problem-solving and analytical abilities.

Responsibilities

• Lead and optimize daily polyclinic operations, ensuring efficient resource allocation and service delivery.
• Spearhead continuous improvement initiatives for clinic operations systems, processes, and operational capabilities.
• Drive service quality enhancement projects and implement best practices.
• Manage and develop operations staff, fostering a culture of learning and growth.
• Partner with corporate office departments to implement strategic business initiatives.

Skills

Leadership

Change management

Communication

Problem-solving

Analytical thinking

Team development

Collaboration

Operational excellence

Education

Degree

Job description

As a polyclinic's Operations Manager, you will be a key member of our Polyclinic Management team. You will drive operational excellence and service quality.

You will also collaborate with multi-disciplinary healthcare team and corporate with departments in corporate office in the planning and implementation of business initiatives and delivery of quality services and care.

Responsibilities

• Lead and optimize daily polyclinic operations, ensuring efficient resource allocation and service delivery.
• Spearhead continuous improvement initiatives for clinic operations systems, processes, and operational capabilities.
• Drive service quality enhancement projects and implement best practices.
• Manage and develop operations staff, fostering a culture of learning and growth.
• Partner with corporate office departments to implement strategic business initiatives.

Requirements

• Degree in any discipline.
• At least 6 - 8 years of proven working experiences in operations management, quality management, and corporate management.
• Preferably with experience in setting up or relocation of clinics.
• 2 to 4 years in a supervisory capacity.
• Possess strong leadership, supervisory, organizational and change management capabilities.
• Ability to work effectively in a complex environment, collaborate and communicate across a diverse range of people and job functions.
• Excellent problem-solving and analytical skills.
• Proven track record of improving operational workflows leading to higher efficiency/productivity.
• Strong people management and team development abilities.