Assistant Manager/ Senior Assistant Manager_Service Transformantion

GMP Technologies; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare services provider in Singapore is seeking an Assistant Manager/Senior Assistant Manager for Service Transformation. The role involves leading projects to improve service efficiency and patient experience, engaging stakeholders, and implementing process improvements. Candidates should have a degree in healthcare or related fields, along with 3-5 years of relevant experience. Strong project management and communication skills are essential. This position offers an opportunity to contribute significantly to service quality and healthcare delivery innovation.

Qualifications

• At least 3-5 years of experience in healthcare service improvement or project management.
• Experience with Lean, Six Sigma or equivalent methodologies is preferred.
• Strong communication skills and ability to lead teams.

Responsibilities

• Lead service transformation projects to improve efficiency and patient experience.
• Work with IT to integrate automation and digital tools.
• Engage with stakeholders to drive change initiatives.

Skills

Healthcare service improvement

Project management

Stakeholder management

Process improvement methodologies

Problem solving abilities

Education

Bachelor's degree in healthcare or related field

Master's degree (advantage)

Job description

About the job Assistant Manager/ Senior Assistant Manager_Service Transformantion

Job Responsibilities

Service Transformation & Process Improvement

• Lead and support service transformation projects aimed at improving service efficiency, patient experience scores, and improve staff productivity.
• Analyse existing workflows, identify bottlenecks, and implement process enhancements using Lean, Six Sigma, or other service quality improvement methodologies.
• Develop and implement key performance indicators (KPIs) to measure service improvements and effectiveness.
• Enhance existing quality and service initiatives for clinics and wards, including updating of patient education materials.

DigitalInnovation & Technology Adoption

• Work with IT teams to integrate automation and relevant digital tools that improve patient engagement and support service transformation.

Stakeholder Engagement & Change Management

• Engage with clinical, nurses, pharmacists and administrative teams to drive change initiatives in service transformation.
• Monitoring of inpatient and outpatient feedback from patients and engaging of patients to understand and address service gaps.
• Develop and execute communication plans to ensure implementation of new service workflows and adoption of new technologies.

Strategic Planning & Policy Development

• Support leadership in formulating long-term service transformation strategies aligned with strategic priorities.
• Contribute to the development of guidelines and best practices to enhance service quality.
• Monitor healthcare trends and regulatory changes to ensure compliance and innovation in service delivery.

Others

• Support other initiatives and projects as needed to contribute to the success
• Collaborate in internal and external, cross-functional projects that enhance patient experience and service innovation.

Key Requirements

• Bachelors degree in healthcare, Business Administration, Public Health or a related field. A Masters degree is an advantage.
• At least 3-5 years of experience in all or one of these: healthcare service improvement, operations or project management.
• Experience in process improvement methodologies (Lean, Six Sigma or equivalent) is an advantage.
• Strong project management skills, with the ability to lead cross‑functional teams.
• Excellent communication, stakeholder management and problem solving abilities.
• Ability to work in a fast paced, complex healthcare environment with patient centered approach.

Only shortlisted candidate will be notified.