Manager (MediShield Life/CareShield Life Premium Recovery)

IRA Inland Revenue Authority of Singapore; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Résumé du poste

IRA Inland Revenue Authority of Singapore seeks a tax professional to support voluntary compliance and deliver service excellence to taxpayers in a dynamic public service environment.

You will analyze cases, engage with taxpayers, and contribute to projects using data, technology and agile methods, while maintaining high standards of integrity and teamwork.

Qualifications

• Degree in any discipline
• Experience in customer service, good interpersonal, verbal and written communication skills
• Ability to question, probe and analyse
• Organized and systematic in handling data
• Resourceful and able to work independently in a team environment

Responsabilités

• Communicate and negotiate effectively with taxpayers to reach agreements and promote voluntary compliance
• Participate in projects leveraging data analysis, technology, agile practices, behavioural insights and design to improve processes
• Provide assistance to taxpayers via telephone or written correspondence
• Review and analyse cases to determine appropriate enforcement actions for non-payment
• Support managers on technical, systems and procedural issues in complex situations

Connaissances

Communication skills

Customer service

Data analysis

Questioning & analysis

Organized

Formation

Bachelor degree (any discipline)

Description du poste

[What the role is]

As a tax professional, you have tax knowledge at your fingertips and the heart to build a socially responsible taxpaying community. At IRAS, we offer you the space to apply your knowledge as we transform to redefine experiences for taxpayers. You will apply your resourcefulness, strong communication skills and expertise in ensuring a high level of voluntary compliance within the community. The result? Your mark of insight on tax services which are transformational.

[What you will be working on]

• Communicate and negotiate effectively with insureds to reach an agreement, while influencing a mindset shift towards voluntary compliance
• Be involved in various projects leveraging a mix of data analysis, technology, agile principles, behavioural insights, and design to improve work processes, service delivery and voluntary compliance
• Provide assistance to insureds via telephone or through written correspondence
• Conduct in-depth review and analysis of cases to take effective and appropriate enforcement actions against insureds who have not paid their premiums
• Support the Manager and supervisors on technical, systems and procedural issues that may arise from complex situations

[What we are looking for]

• Degree in any discipline
• Experience in customer service, good interpersonal, verbal and written communication skills
• Ability to question, probe and analyse
• Organized and systematic in handling data
• Resourceful and able to work independently in a team environment

We regret to inform that only short-listed candidates will be notified. All successful candidates will be offered a 2 year contract in the first instance.

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore.