Manager (MediShield Life/CareShield Life Premium Recovery)

Public Service Division; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Résumé du poste

IRAS in Singapore is looking for a tax professional to apply tax knowledge and build a socially responsible taxpaying community. You will use your resourcefulness and communication skills to ensure high voluntary compliance across taxpayers.

You will work on projects blending data analysis, technology, agile principles, behavioural insights and design to improve processes and service delivery, while assisting insureds by phone or written correspondence.

Qualifications

• Degree in any discipline.
• Experience in customer service with strong interpersonal, verbal and written communication.
• Ability to question, probe and analyse.
• Organized and systematic in handling data.
• Resourceful and able to work independently in a team environment.

Responsabilités

• Communicate and negotiate effectively with insureds to reach an agreement, while influencing a mindset shift towards voluntary compliance
• Be involved in various projects leveraging a mix of data analysis, technology, agile principles, behavioural insights, and design to improve work processes, service delivery and voluntary compliance
• Provide assistance to insureds via telephone or through written correspondence
• Conduct in-depth review and analysis of cases to take effective and appropriate enforcement actions against insureds who have not paid their premiums
• Support the Manager and supervisors on technical, systems and procedural issues that may arise from complex situations

Connaissances

Customer service

Interpersonal skills

Verbal communication

Written communication

Analytical thinking

Data handling

Formation

Degree in any discipline

Description du poste

[What the role is]

As a tax professional, you have tax knowledge at your fingertips and the heart to build a socially responsible taxpaying community. At IRAS, we offer you the space to apply your knowledge as we transform to redefine experiences for taxpayers. You will apply your resourcefulness, strong communication skills and expertise in ensuring a high level of voluntary compliance within the community.

The result? Your mark of insight on tax services which are transformational.

[What you will be working on]

• Communicate and negotiate effectively with insureds to reach an agreement, while influencing a mindset shift towards voluntary compliance


• Be involved in various projects leveraging a mix of data analysis, technology, agile principles, behavioural insights, and design to improve work processes, service delivery and voluntary compliance


• Provide assistance to insureds via telephone or through written correspondence


• Conduct in-depth review and analysis of cases to take effective and appropriate enforcement actions against insureds who have not paid their premiums


• Support the Manager and supervisors on technical, systems and procedural issues that may arise from complex situations

[What we are looking for]

• Degree in any discipline


• Experience in customer service, good interpersonal, verbal and written communication skills


• Ability to question, probe and analyse


• Organized and systematic in handling data


• Resourceful and able to work independently in a team environment

We regret to inform that only short-listed candidates will be notified. All successful candidates will be offered a 2 year contract in the first instance.