Manager (MediShield Life/CareShield Life Premium Recovery)

Inland Revenue Authority of Singapore; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

IRAS is seeking a tax professional to apply knowledge and communication skills to promote voluntary compliance among taxpayers. You will work on projects that blend data analysis, technology, and behavioural insights to enhance service delivery and enforcement actions.

Role requires a degree in any discipline and strong interpersonal, verbal and written communication abilities. The position offers a 2-year contract and opportunities to contribute to national tax administration in Singapore.

Qualifications

• Degree in any discipline.
• Experience in customer service, good interpersonal, verbal and written communication skills
• Ability to question, probe and analyse
• Organized and systematic in handling data
• Resourceful and able to work independently in a team environment

Responsibilities

• Communicate and negotiate effectively with insureds to reach an agreement, while influencing a mindset shift towards voluntary compliance
• Be involved in various projects leveraging data analysis, technology, agile principles, behavioural insights, and design to improve work processes, service delivery and voluntary compliance
• Provide assistance to insureds via telephone or through written correspondence
• Conduct in-depth review and analysis of cases to take effective and appropriate enforcement actions against insureds who have not paid their premiums
• Support the Manager and supervisors on technical, systems and procedural issues that may arise from complex situations

Skills

Communication skills

Verbal communication

Written communication

Interpersonal skills

Analytical thinking

Education

Degree in any discipline

Job description

What the role is:

As a tax professional, you have tax knowledge at your fingertips and the heart to build a socially responsible taxpaying community. At IRAS, we offer you the space to apply your knowledge as we transform to redefine experiences for taxpayers. You will apply your resourcefulness, strong communication skills and expertise in ensuring a high level of voluntary compliance within the community. The result? Your mark of insight on tax services which are transformational.

What you will be working on:

• Communicate and negotiate effectively with insureds to reach an agreement, while influencing a mindset shift towards voluntary compliance
• Be involved in various projects leveraging a mix of data analysis, technology, agile principles, behavioural insights, and design to improve work processes, service delivery and voluntary compliance
• Provide assistance to insureds via telephone or through written correspondence
• Conduct in-depth review and analysis of cases to take effective and appropriate enforcement actions against insureds who have not paid their premiums
• Support the Manager and supervisors on technical, systems and procedural issues that may arise from complex situations

What we are looking for:

• Degree in any discipline
• Experience in customer service, good interpersonal, verbal and written communication skills
• Ability to question, probe and analyse
• Organized and systematic in handling data
• Resourceful and able to work independently in a team environment

We regret to inform that only short-listed candidates will be notified. All successful candidates will be offered a 2 year contract in the first instance.

About Inland Revenue Authority of Singapore

Our Mission:

• Act as an agent of the Government and provide service in administering, assessing, collecting and enforcing payment of taxes
• Advise the Government and represent Singapore internationally on matters relating to taxation