[LTA-FIN] DEPUTY MANAGER, 2 COLLECTIONS, RECEIVABLES AND REFUNDS

GVT Government Technology Agency; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

GVT Government Technology Agency in Singapore seeks a Deputy Manager for 2 Collections, Receivables and Refunds. You will oversee end-to-end collections, refunds and related accounting processes, ensuring accuracy and timeliness while liaising with internal and external stakeholders.

Ideal candidates have at least 3 years in finance, knowledge of accountancy, and familiarity with SAP or similar ERP systems. A mindset for continuous improvement and strong communication are essential.

Qualifications

• Knowledge in Accountancy or equivalent professional qualifications.
• Strong written, verbal, and presentation skills with stakeholders across functions.
• Proactive, self-motivated and adaptable with ownership and drive for improvements.

Responsibilities

• Oversee/monitor end-to-end collections and billing processes and determine intervention strategies.
• Ensure appropriate accounting for collections and refunds per SB-FRS; prepare schedules and liaise with auditors.
• Maintain SOPs and internal financial regs; identify governance improvements.
• Improve efficiency through process simplification and digitalisation using analytics, RPA, and AI.
• Produce regular management reports on collections and refunds to support senior management decisions.
• Lead the team by setting objectives, workloads, and supporting professional development.

Skills

Accountancy knowledge

Communication

Ownership mindset

Prioritisation

Education

Accountancy qualification

Tools

SAP

RPA

AI

Job description

What the role is

[What the role is] [LTA-FIN] DEPUTY MANAGER, 2 COLLECTIONS, RECEIVABLES AND REFUNDS The Deputy Manager, 2 Collections, Receivables and Refunds plays a critical role in safeguarding the Authority's financial interests by ensuring the timely and accurate recovery of monies owed by contractors and external parties, including sums due for works carried out by the Authority and damages to roads and related infrastructure and facilities. The role requires a balance of operational oversight, financial reporting rigour, stakeholder management, and a continuous improvement mindset.

What you will be working on

Key Responsibilities

Collections, Recovery Management and Stakeholder Engagement

Oversee/monitor the end-to-end collections/billing process and determine appropriate intervention strategies for each case. Liaise closely with internal stakeholders across operations, legal, and project teams to ensure timely follow-up with their customers and well-coordinated recovery efforts. Where disputes arise, work with the relevant parties to facilitate resolution and ensure outcomes are properly documented and reflected in the accounts. Oversee the validation, authorisation, and timely refunds to external parties where applicable.

Financial Reporting and Accounting Compliance

Ensure appropriate accounting treatment for collections and refunds in compliance with Statutory Board Financial Reporting Standards (SB-FRS). Prepare and review month-end, year-end, and audit schedules, and liaise with internal and external auditors to maintain audit readiness.

Policies, Procedures, and Governance

Keep standard operating procedures and internal financial regulations current, compliant, and aligned with prevailing Government Finance regulations and business needs. Identify control gaps and recommend governance enhancements.

Business Process Improvement and Digitalisation

Improve efficiency through process simplification and digitalisation using analytics, RPA, and AI. Foster continuous improvement and partner with IT and data teams to implement and sustain enhancements.

Management Reporting and Analytics

Produce regular management reports on collections and refunds, covering key metrics such as ageing profiles, and outstanding balances, to support senior management decision-making and highlight areas requiring attention or escalation.

Team Leadership and Development

Lead the team by setting clear objectives, allocating workloads, fostering high performance, and supporting members' professional development and effectiveness.

What we are looking for

• Knowledge in Accountancy or equivalent professional qualifications
• At least 3 years of relevant working experience in finance or accounting, with prior experience in collections, receivables, or revenue management being an advantage
• Strong written, verbal, and presentation skills, with the ability to communicate clearly and manage relationships across functions and with external parties with tact and professionalism
• Proactive, self-motivated, and adaptable, with a strong sense of ownership and the ability to drive improvements independently in a dynamic environment
• Able to manage competing priorities, delegate effectively, and maintain team performance under pressure
• Familiarity with ERP systems (e.g. SAP), data analytics and business intelligence tools, and working knowledge/interest in finance-related technologies such as RPA and AI

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services.

Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you.

The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development.

Be part of the team that shapes the future of Singapore.