Manager, Learning Development

National Council of Social Service; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

National Council of Social Service (SSI) in Singapore seeks a Manager to lead the Learning Development/Excellence team, translating sector needs into learner-centered solutions. You will apply adult learning principles and explore digital and AI-enabled approaches to strengthen professional practice and learning outcomes.

You will coordinate actors across agencies and training partners, drive quality standards, and ensure impactful learning experiences that advance capabilities in Singapore’s

Qualifications

• Ability to analyse capability needs and translate into learning outcomes.
• Design curricula, learning pathways and capability interventions.
• Lead projects or workstreams from planning through evaluation.
• Experience with digital and AI-enabled learning approaches is a plus.

Responsibilities

• Analyse capability needs and translate competency and practice requirements into learning outcomes, assessments and activities.
• Design and enhance curricula, learning pathways and capability interventions using adult learning principles.
• Lead assigned course portfolios, projects or workstreams from planning through implementation and evaluation.
• Review learning data and stakeholder feedback to improve programme relevance, quality and transfer.
• Pilot digital and AI-enabled learning solutions in line with governance and quality requirements.
• Coordinate engagement and deployment of Adult Educators for programmes and support quality reviews.
• Collaborate with agencies, SMEs, Adult Educators and partners to identify needs and co-develop capability solutions.
• Participate in projects and cross-sector initiatives, contributing SSI’s perspective.

Skills

Critical thinking

Stakeholder engagement

Innovation

Sector knowledge

Curriculum design

Education

ACLP / DDDLP preferred

Job description

What the role is:

The Learning Development/Learning Excellence (LD/LE) team at SSI supports continuing education and training for Singapore’s social service sector by developing professional capabilities, maintaining training quality and working with stakeholders to strengthen workforce readiness.
As a Manager, you will translate sector capability needs and competency requirements into learner-centric solutions. You will apply adult learning principles, contribute to digital and AI-enabled approaches, support quality standards and work with partners to strengthen professional practice and learning outcomes.

What you will be working on:

What you will be working on

• Analyse capability needs and translate competency and practice requirements into learning outcomes, assessments and activities.
• Design and enhance curricula, learning pathways and capability interventions using adult learning principles and appropriate delivery approaches.
• Lead assigned course portfolios, projects or workstreams from planning through implementation and evaluation.
• Review learning data and stakeholder feedback to recommend improvements to programme relevance, quality and learning transfer.
• Pilot suitable digital and AI-enabled learning solutions in accordance with governance and quality requirements.
• Coordinate the engagement and deployment of Adult Educators for assigned programmes, and support quality reviews and professional development initiatives.
• Work with agencies, subject matter experts, Adult Educators and training partners to identify needs and co-develop capability solutions.
• Participate in relevant projects, committees and cross-sector initiatives, contributing SSI’s professional perspective and following through on agreed actions.

What we are looking for:

Personal Competencies

• Thinking Clearly and Making Sound Judgements
• Working Effectively with Citizens and Stakeholders
• Improving and Innovating Continuously
• Social Service Sector Knowledge
• Curriculum Design and Development

Skills Required

• Sector awareness, systems thinking and sound judgement, with the ability to analyse issues and elevate material concerns appropriately.
• Strong planning and delivery discipline, with the ability to coordinate concurrent workstreams and follow through reliably.
• A learner-centric and improvement-oriented mindset, grounded in adult learning, curriculum design and evaluation practice.
• Strong stakeholder engagement, communication and collaboration skills, with the ability to coordinate contributors and work effectively with Adult Educators and partners.
• Digital and AI literacy, with sound judgement in governance, quality and responsible use.

Experience

• Three to five years of relevant experience in learning and capability development, curriculum or instructional design, adult learning or related fields.
• Demonstrated ability to lead assigned projects or workstreams, coordinate cross-functional contributors and engage diverse stakeholders; formal supervisory experience is not required.
• ACLP, DDDLP or equivalent experience are preferred; experience in digital learning, project management, evaluation or AI-related fields are advantageous.

We regret to inform that only shortlisted candidates will be notified.

About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg