Senior Executive/Assistant Manager Learning & Development (Learner Experience)

Singapore Airlines; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Singapore Airlines' Corporate Learning Centre is seeking a capable operations lead to manage end-to-end learning operations for ground staff within the HR division. You will ensure seamless learner experiences, regulatory compliance, and effective management of government-funded training initiatives.

You will oversee the learning operations team, facilities, budgets, analytics, and partnerships with government agencies, training partners, and internal stakeholders, driving continuous improvement

Qualifications

• Bachelor's degree in any discipline.
• ACTA or ACLP preferred.
• DACE or DDDLP would be advantageous.
• Intermediate MS Office skills (e.g., pivot tables).
• Experience with SuccessFactors LMS preferred.
• Customer-oriented service mindset.
• Strong business writing and collaboration across teams.
• Critical thinking and problem-solving skills.

Responsibilities

• Lead end-to-end learning operations for timely programme delivery.
• Oversee learning facilities, procurement, inventory and maintenance.
• Design and continuously improve learner journey from enrolment to certification.
• Manage SLAs, service desk and issue resolution processes.
• Implement feedback mechanisms and drive CAPA actions.
• Liaise with government agencies for funding and compliance.
• Manage Training Partner Gateway profiles and submissions.
• Prepare and submit training grants and funding claims.
• Coordinate audits and ensure regulatory/quality compliance.
• Develop annual learning operations budget with forecasts and cost control.
• Track learning metrics, KPIs and automate reporting.
• Ensure data governance and timely external reporting.
• Represent Learning in the Company Training Committee with unions/management.

Skills

MS Office

LMS administration

Stakeholder collaboration

Analytical thinking

Education

Bachelor's degree in any discipline

ACTA or ACLP

DACE or DDDLP

Tools

SuccessFactors LMS

Job description

Job Description

The successful candidate will join the Corporate Learning Centre Department in SIA Human Resources Division. He/she will be responsible for end-to-end operations and continuous improvement of the organization's learning and development (L&D) ecosystem. This role ensures seamless learner experiences, operational excellence, regulatory compliance, effective management of government-funded training initiatives, learning analytics, and strategic workforce development partnerships.

Key Responsibilities

• Lead end-to-end learning operations for SIA ground staff, including registration, timetabling/scheduling, and resource allocation to ensure smooth programme delivery.
• Manage the learning ops team and oversee learning facilities/resources, including procurement, inventory, and maintenance.
• Design, monitor, and continuously improve the end-to-end learner journey from enrolment to certification
• Establish and manage service level agreements (SLAs), service desk support and issue resolution processing
• Implement feedback mechanisms and drive corrective and preventive actions to enhance learner satisfaction.
• Serve as the primary point of contact for government agencies including SkillsFuture Singapore (SSG), Workforce Singapore (WSG), and the Ministry of Manpower (MOM).
• Manage Training Partner Gateway (TPG) profiles, submissions, and programme administration.
• Prepare, validate, and submit training grants and funding claims accurately and on time.
• Coordinate audits/inspections and ensure ongoing compliance by monitoring policy changes and updating SOPs/processes to meet regulatory and quality requirements.
• Develop and manage the annual learning operations budget (manpower, facilities, technology, vendors, learning resources), including quarterly forecasting, variance analysis, and cost optimisation.
• Track expenditure and funding utilisation, and maximise government funding opportunities and training grants.
• Monitor and report departmental learning metrics and KPIs; automate data collection, reporting, and analytics where possible.
• Ensure strong data governance through validation, reconciliation, Quality assurance, and timely submission of required external/regulatory/accreditation reports.
• Represent Learning in the Company Training Committee(CTC), partnering with unions/management/business leaders on skills gaps, skills roadmaps and career pathways, and supporting funding applications, project delivery, and stakeholder communications.

Requirements

• Possess a university Bachelor's degree in any discipline.
• Advanced Certificate in Training and Assessment (ACTA) or Advanced Certificate in Learning and Performance (ACLP), is preferred.
• Diploma in Diploma in Adult and Continuing Education (DACE) or Diploma in Design and Development of Learning for Performance (DDDLP), would be advantageous.
• Intermediate proficiency with MS Office, for example MS Excel pivot table function.
• Experience with administrator functions of SuccessFactors Learning Management System (LMS) is preferred.
• Possess positive customer-oriented service mindset.
• Intermediate business writing and/or design skills.
• Collaboration in Teams – extensive coordination with internal business units & stakeholders, and external suppliers / vendors.
• Critical thinking and problem-solving skills – to independently evaluate, analyse, and propose solutions for business challenges.

We thank all candidates for their interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.