Manager, Learning Development

NCS National Council of Social Service; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

SSI’s Learning Development/Learning Excellence (LD/LE) team in Singapore advances continuing education for the social service sector by developing professional capabilities and maintaining training quality. As a Manager, you translate sector needs into learner-centric solutions, applying adult learning principles and exploring digital and AI-enabled approaches.

You will lead course portfolios, collaborate with partners and stakeholders, and drive improvements in learning outcomes while ensuring

Qualifications

• Three to five years of relevant experience in learning and capability development, curriculum or instructional design, adult learning or related fields.
• Demonstrated ability to lead assigned projects or workstreams, coordinate cross-functional contributors and engage diverse stakeholders; supervisory experience not required.
• ACLP, DDDLP or equivalent experience are preferred; experience in digital learning, project management, evaluation or AI-related fields are advantageous.

Responsibilities

• Analyse capability needs and translate competency and practice requirements into learning outcomes, assessments and activities.
• Design and enhance curricula, learning pathways and capability interventions using adult learning principles and appropriate delivery approaches.
• Lead assigned course portfolios, projects or workstreams from planning through implementation and evaluation.
• Review learning data and stakeholder feedback to recommend improvements to programme relevance, quality and learning transfer.
• Pilot suitable digital and AI-enabled learning solutions in accordance with governance and quality requirements.
• Coordinate the engagement and deployment of Adult Educators for assigned programmes, and support quality reviews and professional development initiatives.
• Work with agencies, subject matter experts, Adult Educators and training partners to identify needs and co-develop capability solutions.
• Participate in relevant projects, committees and cross-sector initiatives, contributing SSI’s professional perspective and following through on agreed actions.

Skills

Sector awareness

Planning & delivery

Learner-centric mindset

Stakeholder engagement

Digital & AI literacy

Education

ACLP, DDDLP or equivalent

Job description

[What the role is]

The Learning Development/Learning Excellence (LD/LE) team at SSI supports continuing education and training for Singapore’s social service sector by developing professional capabilities, maintaining training quality and working with stakeholders to strengthen workforce readiness.
As a Manager, you will translate sector capability needs and competency requirements into learner-centric solutions. You will apply adult learning principles, contribute to digital and AI-enabled approaches, support quality standards and work with partners to strengthen professional practice and learning outcomes.

[What you will be working on]

• Analyse capability needs and translate competency and practice requirements into learning outcomes, assessments and activities.
• Design and enhance curricula, learning pathways and capability interventions using adult learning principles and appropriate delivery approaches.
• Lead assigned course portfolios, projects or workstreams from planning through implementation and evaluation.
• Review learning data and stakeholder feedback to recommend improvements to programme relevance, quality and learning transfer.
• Pilot suitable digital and AI-enabled learning solutions in accordance with governance and quality requirements.
• Coordinate the engagement and deployment of Adult Educators for assigned programmes, and support quality reviews and professional development initiatives.
• Work with agencies, subject matter experts, Adult Educators and training partners to identify needs and co-develop capability solutions.
• Participate in relevant projects, committees and cross-sector initiatives, contributing SSI’s professional perspective and following through on agreed actions.

[What we are looking for]

Personal Competencies

• Thinking Clearly and Making Sound Judgements
• Working Effectively with Citizens and Stakeholders
• Improving and Innovating Continuously
• Social Service Sector Knowledge
• Curriculum Design and Development

Skills Required

• Sector awareness, systems thinking and sound judgement, with the ability to analyse issues and escalation material concerns appropriately.
• Strong planning and delivery discipline, with the ability to coordinate concurrent workstreams and follow through reliably.
• A learner-centric and improvement-oriented mindset, grounded in adult learning, curriculum design and evaluation practice.
• Strong stakeholder engagement, communication and collaboration skills, with the ability to coordinate contributors and work effectively with Adult Educators and partners.
• Digital and AI literacy, with sound judgement in governance, quality and responsible use.

Experience

• Three to five years of relevant experience in learning and capability development, curriculum or instructional design, adult learning or related fields.
• Demonstrated ability to lead assigned projects or workstreams, coordinate cross-functional contributors and engage diverse stakeholders; formal supervisory experience is not required.
• ACLP, DDDLP or equivalent experience are preferred; experience in digital learning, project management, evaluation or AI-related fields are advantageous.

We regret to inform that only shortlisted candidates will be notified.