Manager, Clinical Quality Improvement

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Singapore seeks a Manager, Clinical Quality. The role involves supporting leadership on quality improvement initiatives, conducting training in methodologies like Lean Thinking, and facilitating projects. Candidates should hold a relevant degree and have at least 5 years of experience in clinical quality in healthcare. The position offers an opportunity to drive continuous improvement and innovation to enhance care quality and patient safety.

Qualifications

• Minimum 5 years of relevant working experience in clinical quality or quality improvement in healthcare.
• Experience in design and marketing is an advantage.

Responsibilities

• Support hospital leadership in developing improvement programmes.
• Conduct training in Lean Thinking and Design Thinking.
• Facilitate improvement events and projects.
• Guide in-house trained facilitators.
• Drive innovation and digitalisation efforts.
• Administer hospital Quality Improvement Project awards.

Skills

Planning skills

Analytical skills

Problem-solving skills

Communication skills

Self-motivated

Education

Degree in Business / Industrial Design / Engineering / Medicine / Nursing / Pharmaceutical Science

Job description

Reporting to the Deputy Director of the department, you will be responsible for driving and supporting continuous improvement and innovation initiatives to improve quality of care, patient safety, productivity and experience of both patients and employees and community care.

Responsibilities

• Support hospital leadership in developing, planning and implementing continuous improvement and innovation programmes, adhering to the National Standards of Healthcare Work.
• Develop, conduct and customize training and hands‑on application programmes in Lean Thinking, RCA and Design Thinking methodologies.
• Facilitate events, projects and workshops, providing advice on Rapid Improvement (RIE), Process Preparation (2P) and 6S.
• Provide guidance to a pool of in‑house trained facilitators.
• Drive and support innovation and digitalisation efforts.
• Introduce and administer hospital Quality Improvement Project awards.
• Organise the annual Quality & Safety Festival.
• Coordinate MOH gegenseitige und AIC initiated surveys (e.g. Patient Safety Culture Survey, Patient Experience Survey), analyse survey data and follow‑up with improvement efforts.
• Collaborate with external organisations for quality improvement efforts such as organising Quality Conferences and cross‑institutional improvement projects.
• Any other tasks as assigned by the Head of Department.

Requirements

• Possess minimum a Degree in Business / Industrial Design / Engineering / Medicine / Nursing / Pharmaceutical Science.
• Possess at least 5 years of relevant working experience in clinical quality / quality improvement working experience in healthcare.
• Experience in design and marketing will be an added advantage.
• Excellent planning, analytical, problem‑solving and communication skills are essential.
• Is highly self‑motivated and driven, possessing a positive can‑do attitude and the perseverance to overcome challenges.

Interested Candidates

Send your updated resume in MS Word Format to: [e-mail]

Subject: Manager, Clinical Quality

EA Personnel: Kate Leau Wei Xuan (R1552331)
Company Registration No. 99C4599