Manager, Clinical and Patient Engagement Office

Tan Tock Seng Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Tan Tock Seng Hospital is seeking a role within the Clinical and Patient Engagement Office to operationalize the Quality & Clinical Governance Plan. You will manage clinical feedback and medico-legal disputes, acting as a liaison, conducting investigations, and facilitating meetings and negotiations with relevant parties.

You will implement initiatives to improve patient-clinician engagement and assist in preparing department and management reports and analyses.

Qualifications

• Bachelor degree in any discipline.
• Strong written and verbal communication and facilitation skills.
• Good critical thinking and situational management.
• Able to multi-task and meet tight deadlines.

Responsibilities

• Support the operationalization of the Hospital's Quality & Clinical Governance Plan, focusing on clinical feedback management and medico-legal dispute resolution.
• Act as a liaison, perform investigations, facilitate meetings and replies, and undertake negotiations with relevant parties.
• Implement initiatives and identify learning opportunities to enhance patient-clinician engagement.
• Assist with preparation of department/management reports and analysis.

Skills

Communication

Facilitation

Critical thinking

Multi-tasking

Deadline pressure

Education

Bachelor degree

Job description

Being part of the Clinical and Patient Engagement Office, you will support the operationalization of the Hospital's strategic Quality & Clinical Governance Plan, specifically in clinical feedback management and medico-legal dispute resolution. You will act as a key liaison and perform investigations, facilitate meetings and replies and undertake negotiations with relevant parties In addition, you will implement initiatives and identify learning opportunities to enhance patient-clinician engagement. You will also assist with the preparation of department/management reports and analysis.

Requirements

• Bachelor degree holder in any discipline
• Flair in written and verbal communication as well as facilitation skills
• Good critical thinking and situational management skills
• Comfortable to multi-task and work under tight deadlines