Sr Executive / Manager, Clinical and Patient Engagement Office

Tan Tock Seng Hospital; Singapore; On-site; SGD 56,000 - 100,000; Full time

Job summary

Tan Tock Seng Hospital is seeking a role within the Clinical and Patient Engagement Office to support operationalizing the Quality & Clinical Governance Plan, focusing on clinical feedback management and medico-legal dispute resolution. You will liaise with parties, conduct investigations, facilitate meetings and replies, and undertake negotiations.

You will also identify learning opportunities to enhance patient-clinician engagement and assist with department/management reporting and analysis.

Qualifications

• Bachelor’s degree in any discipline.
• Strong written and verbal communication and facilitation skills.
• Good critical thinking and situational management skills.
• Comfortable to multi-task and meet tight deadlines.

Responsibilities

• Support the operationalization of the Hospital's Quality & Clinical Governance Plan and clinical feedback management.
• Act as liaison, conduct investigations, facilitate meetings and replies, and negotiate with relevant parties.
• Prepare department/management reports and analyses.
• Identify learning opportunities to enhance patient-clinician engagement.

Skills

Communication

Facilitation

Critical thinking

Multitasking

Education

Bachelor's degree

Job description

Being part of the Clinical and Patient Engagement Office, you will support the operationalization of the Hospital's strategic Quality & Clinical Governance Plan, specifically in clinical feedback management and medico-legal dispute resolution. You will act as a key liaison and perform investigations, facilitate meetings and replies and undertake negotiations with relevant parties

In addition, you will implement initiatives and identify learning opportunities to enhance patient-clinician engagement. You will also assist with the preparation of department/management reports and analysis.

Requirements

• Bachelor degree holder in any discipline
• Flair in written and verbal communication as well as facilitation skills
• Good critical thinking and situational management skills
• Comfortable to multi-task and work under tight deadlines