Manager, Clinical Affairs, PHCC(9291)

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

The National University Health System Pte. Ltd. seeks a seasoned leader to advance clinical governance, risk management, and quality improvement across RHSO and partners in the Western Region.

You will serve as lead secretariat for governance boards, coordinate licensing, and drive dashboards to monitor patient safety indicators. You will develop policies, oversee credentialing, and partner with process owners to sustain compliance and continuous clinical improvement.

Qualifications

• Bachelor's Degree preferably in Healthcare or Life Sciences.
• 6-8 years of relevant working experience, preferably with 1 year in a leadership position.
• Experience in healthcare services and practical knowledge of clinical processes to identify areas for quality improvement and mitigation of clinical risks.
• Experience in managing medical affairs, clinical governance and/or quality management portfolio.
• Exposure to preparation of presentations/policies/proposals/papers.
• Strong in stakeholder management, with good analytical and problem-solving skills.
• Good oral, written and presentation skills.
• Proactive and meticulous

Responsibilities

• As lead secretariat for RHSO Clinical Governance Board and sub-committees, drive agendas with Medical Director.
• Prepare meeting materials and slides and disseminate to stakeholders timely.
• Ensure clinical governance structures are well established and effective.
• Track issues and ensure follow-up with milestones.
• Coordinate licensing activities and act as licensing liaison.
• Develop and revise clinical governance policies and manuals.
• Support credentialing and privileging for clinicians.
• Assist in designing clinical dashboard indicators for accountability and monitoring.
• Support cluster-level committees and initiatives for quality and patient safety.
• Identify and manage clinical risks and develop mitigation strategies.
• Maintain incident reporting and medico-legal complaints management.
• Facilitate escalation and reporting of incidents and complaints.
• Support investigations of incidents and non-compliance.
• Review quality and effectiveness of clinical services via audits and indicators.
• Drive clinical quality improvement programmes.
• Identify opportunities with partners to improve clinical quality.
• Any other task as assigned

Skills

Stakeholder management

Analytical thinking

Problem solving

Oral and written communication

Presentation skills

Proactive

Education

Bachelor's degree in Healthcare or Life Sciences

Tools

Clinical governance

Job description

Overview

The Job Holder will develop and implement strategies to improve the quality and safety of the clinical services delivered through RHSO and/or its partners to the community in the Western Region, including overseeing clinical risk management activities. The Job Holder will also be responsible for the management of quality improvement training and programmes in RHSO.

Job Responsibilities

RHSO Clinical Governance Board and other sub-committees As lead secretariat, work with Medical Director to drive meaningful agendas and discussionsPrepare necessary meeting materials and slides, and disseminate to relevant stakeholders in a timely mannerEnsure clinical governance structures (CGB and sub-committees such as Credentialing & Privileging Committee), including are well established and effective.Track and ensure that issues raised are followed up and addressed timely, and work plans are implemented per agreed milestones.

Clinical Governance Evaluate implications of and ensure compliance/ alignment with national healthcare regulations and NUHS cluster clinical policies or standards. Coordinate activities related to licensing and serve as liaison person for any queries on licensing.Work with key process owners and stakeholders on the development and revision of clinical governance policies, procedure manuals and work instructionsSupport credentialing and privileging process for clinicians (e.g. Advanced Practice Nurses, Collaborative Prescribing Practitioners).Support in the design and formulation of clinical dashboard indicators for accountability and monitoring of quality and patient safety indicatorsSupport cluster-level committees and initiatives for quality and patient safety

Clinical risk management Work with stakeholders to identify and manage clinical risks as part of RHSO's clinical risk register.Work with clinical leads to develop strategies for mitigation of clinical risks.Maintain system for reporting of incident reporting and management of medico-legal complaints.Facilitate and ensure timely escalation and reporting of clinical incidents and complaints.Support investigation of clinical incidents, complaints and/or any non-compliance to clinical care standards

Clinical Service Review and Quality Management Review the quality and effectiveness of clinical services (e.g. through system audits and monitoring of clinical quality and safety indicators)Effectively manage and drive clinical quality improvement/ assurance training and programmesIdentify opportunities and work with internal and external partners to drive continuous clinical quality improvement and standards in the community

Any other task as assigned

Job Requirements

Bachelor's Degree preferably in Healthcare or Life Sciences

6-8 years of relevant working experience, preferably with 1 years in a leadership position

Experience in healthcare services and possess practical knowledge of clinical processes to identify areas for clinical quality improvement and mitigation of clinical risks.

Experience in managing medical affairs, clinical governance and/or quality management portfolio.

Exposed to preparation of presentations/policies/proposals/papers

Strong in stakeholder management, with good analytical, and problem-solving skills.

Good oral, written and presentation skills.

Proactive and meticulous