Manager, Business Office

KK Women's & Children's Hospital; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

KK Women�s and Children�s Hospital is seeking a senior leader to oversee the Hospital���s Business Office operations, including cash management, patient refunds, and patient accounts. You will drive governance through clear policies, internal controls, and end-to-end processes.

You will lead transformational initiatives through digitalisation, automation and AI, aiming to improve productivity, patient experience and the efficiency of billing workflows.

Qualifications

• Degree with min 6 years of related work experience.
• Strong understanding of billing, revenue cycle, or financial workflows.
• Proficiency in data analysis, automation, or programming (e.g., Python, SQL, VBA).
• Strong problem-solving, analytical, and project management skills.
• Excellent communication and stakeholder engagement abilities.

Responsibilities

• Oversee Business Office operations including Cash Management, Patient Refunds, Patient Accounts, Patient Relations, and administration of Patients' Accounts Receivable.
• Establish, implement, and enforce policies, procedures, and internal controls for governance and smooth operations.
• Drive operational transformation through digitalisation, automation, and AI-enabled initiatives to enhance productivity and patient experience.
• Provide leadership in workforce planning, staff development, and organisational change management, especially during major system implementations and business transformation initiatives.

Skills

Problem solving

Analytical thinking

Project management

Communication

Stakeholder engagement

Education

Degree

Tools

Python

SQL

VBA

Job description

You will assist the Head of Department in overseeing Business Office operations, including Cash Management, Patient Refunds, Patient Accounts, Patient Relations, and the administration of Patients' Accounts Receivable. You will be responsible for establishing, implementing, and enforcing policies, procedures, and internal controls to ensure effective governance and the smooth operation of Business Office functions.

In addition, you will play a key role in driving operational transformation through digitalisation, automation, and AI-enabled initiatives to enhance productivity, improve patient experience, and strengthen end-to-end billing processes. You will provide leadership in workforce planning, staff development, and organisational change management, particularly in support of major system implementations and business transformation initiatives.

Job Requirements

• Degree with min 6 years of related work experience

• Strong understanding of billing, revenue cycle, or financial workflows

• Proficiency in data analysis, automation, or programming (e.g., Python, SQL, VBA)

• Strong problem-solving, analytical, and project management skills

• Excellent communication and stakeholder engagement abilities