Manager, Operations (Healthcare)

GMP Technologies; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

GMP Technologies in Singapore is seeking a Manager, Operations (Healthcare) to oversee patient billing, appointments, and financial counselling, and to lead a small team of two staff.

You will work with the team to improve end-to-end processes across billing, scheduling, and patient care, ensuring regulatory compliance and exceptional service.

Qualifications

• Bachelor's degree in healthcare or related field; Master's degree an advantage.
• 5 years of healthcare administration experience in a supervisory role.
• Strong knowledge of medical billing practices, insurance procedures, and financial counseling.
• Proven leadership and team development abilities.
• Proficiency with healthcare management software and Microsoft Office Suite.

Responsibilities

• Oversee the accurate and timely processing of patient bills and invoices.
• Resolve billing discrepancies and ensure compliance with insurance and regulatory requirements.
• Monitor accounts receivable and coordinate with finance for timely payouts.
• Manage and optimise chemotherapy appointment scheduling systems and workflows.
• Coordinate with staff to schedule appointments efficiently, considering patient preferences and priorities.
• Provide guidance on financial aspects of treatment and insurance coverage to patients.
• Mentor and supervise the two junior staff members and conduct performance reviews.
• Collaborate with other departments to streamline processes related to patient care and administration.
• Ensure compliance with legal and regulatory requirements and prepare related reports.

Skills

Leadership

Interpersonal skills

Time management

Communication

Problem solving

Education

Bachelor's degree in healthcare or related field

Master's degree (advantage)

Tools

Healthcare management software

Microsoft Office

Job description

About the job Manager, Operations (Healthcare)

This position plays a pivotal role in overseeing patient billing, appointments, financial counselling, and providing leadership to a team of two staff members. The Manager will work closely with the team to ensure efficient operations and exceptional patient care within our organisation.

Key Responsibilities

• Oversee the accurate and timely procesing of patient bills and invoices


• Resolve billing discrepancies and ensure compliance with insurance and regulatory requirements


• Monitor accounts receivable and coordinate with finance depatment for timely payouts

Appointment Scheduling

• Manage and optimise chemotherapy appointment scheduling systems and workflows to ensure optimal patient flow and minimise wait times


• Coordinate with staff to schedule appointments efficiently, considering patient preferences, medical priorities and the institute satellite centres

Financial Counselling

• Provide guidance and support to patients regarding financial aspects of their treatment


• Assist patients in understanding insurance coverage, payment options, and financial assistance programs

Staff Supervision

• Mentor and supervise a team of two junior staff members


• Conduct regular performance reviews and provide ongoing training and development opportunities


• Ensure junior staff adhere to organisational policies and procedures

Operational Support

• Collaborate with other departments to streamline processes related to patient care and administrative functions


• Implement improvements in billing systems, appointment scheduling, and financial counseling services


• Equipped with excellent knowledge of departmental processes, lead end-to-end service development, including conceptualisation, execution, maintenance and change management

Compliance & Reporting

• Ensure adherence to legal and regulatory requirements related to patient billing and financial counselling


• Prepare reports on billing activities, appointment scheduling metrics, and financial counseling outcomes

Key Requirements

• Bachelor Degree in Healthcare, Business Administration, or a related field. A Master's Degree will be an advantage


• Required 5 years' experience in healthcare administration in the supervisory capacity, preferably in a clinical setting or cancer centre will be an advantage


• Strong understanding of medical billing practices, insurance procedures, and financial counseling.


• Excellent leadership and interpersonal skills with the ability to effectively manage and motivate a team


• Be able to lead and develop a team based on their strengths and capabilities


• Exceptional organisational and time management skills, with keen attention to details


• Proficiency in using healthcare management software and Microsoft Office Suite

Only shortlisted candidate will be notified.