Manager, Business Office

KK WOMEN'S AND CHILDREN'S HOSPITAL PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

KK Women’s and Children’s Hospital Pte. Ltd.

in Singapore is seeking a senior leader to assist the Head of Department in overseeing the Business Office, including Cash Management, Patient Refunds, and AR, ensuring smooth, compliant operations. You will drive digitalisation, automation and AI-enabled initiatives to boost productivity and patient experience, while guiding workforce planning and change management through major system implementations.

Qualifications

• Bachelor's degree with 6+ years of related experience.
• Strong understanding of billing, revenue cycle, or financial workflows.
• Proficiency in data analysis, automation, or programming (Python, SQL, VBA).
• Strong problem-solving, analytical, and project management skills.
• Excellent communication and stakeholder engagement abilities.

Responsibilities

• Assist Head of Department in overseeing Business Office operations (Cash Management, Patient Refunds, Patient Accounts, Patient Relations, and AR).
• Establish, implement, and enforce policies, procedures, and internal controls.
• Drive operational transformation through digitalisation, automation, and AI-enabled initiatives to enhance productivity and patient experience.
• Provide leadership in workforce planning, staff development, and organisational change management.
• Support major system implementations and business transformation initiatives.

Skills

Billing knowledge

Data analysis

Automation

Programming (Python/SQL/VBA)

Education

Bachelor+ degree

Tools

Python

SQL

VBA

Job description

You will assist the Head of Department in overseeing Business Office operations, including Cash Management, Patient Refunds, Patient Accounts, Patient Relations, and the administration of Patients' Accounts Receivable. You will be responsible for establishing, implementing, and enforcing policies, procedures, and internal controls to ensure effective governance and the smooth operation of Business Office functions.

In addition, you will play a key role in driving operational transformation through digitalisation, automation, and AI-enabled initiatives to enhance productivity, improve patient experience, and strengthen end-to-end billing processes. You will provide leadership in workforce planning, staff development, and organisational change management, particularly in support of major system implementations and business transformation initiatives.

Job Requirements

• Degree with min 6 years of related work experience
• Strong understanding of billing, revenue cycle, or financial workflows
• Proficiency in data analysis, automation, or programming (e.g., Python, SQL, VBA)
• Strong problem-solving, analytical, and project management skills
• Excellentcommunication and stakeholder engagement abilities