Manager, Agency Sales - Freight Forwarding

Pacific International Lines; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Pacific International Lines in Singapore is seeking an experienced Freight Forwarder to manage and grow relationships within global freight networks. The role includes promoting the company as a preferred agent and driving trade lane performance.

The ideal candidate will have 8-12 years of experience in freight forwarding with a strong focus on agency sales, excellent negotiation and coordination skills, and a diploma or degree in a related field.

Qualifications

• 8–12 years of experience in freight forwarding with agency or network sales exposure.
• Experience with WCA or similar alliances preferred.
• Strong understanding of trade lane development.

Responsibilities

• Manage relationships within global freight forwarder networks.
• Promote the company as a preferred agent for inbound and outbound business.
• Drive trade lane performance and manage cargo flows.

Skills

Freight forwarding experience

Relationship-building

Negotiation skills

Cross-cultural communication

Commercial awareness

Education

Diploma or Degree in Logistics, Supply Chain, Business

Job description

Job Responsibilities

Main Responsibilities

• Manage and grow relationships within WCA and other global freight forwarder networks.
• Represent the company at international agent conferences and networking events.
• Promote the company as a preferred destination / origin agent for inbound, outbound, and cross-trade business.
• Identify, evaluate, and onboard new strategic overseas agents aligned with trade lane strategy.
• Generate and develop agency-driven sales opportunities and follow up on RFQs and enquiries.
• Drive balanced, two-way cargo flows and manage trade lane performance.
• Work with pricing and operations teams to ensure competitive yet sustainable rate structures.
• Ensure compliance with global agent network rules, payment protection policies, and dispute protocols.
• Act as key escalation point for agent service, commercial, and dispute-related issues.

Leadership Responsibilities

• Provide guidance to internal teams on handling agency and network-driven business.
• Set clear expectations with agents on service levels, responsiveness, and commercial discipline.
• Contribute to management discussions on global network and alliance strategy.

Job Requirements

Qualification & Experience Requirements

• 8–12 years of experience in freight forwarding with direct exposure to agency or network sales.
• Hands-on experience working with WCA or similar global forwarder alliances preferred.
• Strong understanding of trade lane development and agent-driven cargo models.
• Diploma or Degree in Logistics, Supply Chain, Business, or related discipline preferred.
• Strong relationship-builder with cross-cultural communication skills.
• Commercially disciplined and results-oriented.
• Proactive, structured, and self-driven.
• Strong commercial awareness in freight forwarding pricing and yield management.
• Excellent negotiation and networking skills.
• Strong coordination skills across sales, operations, and finance.