Manager, Global Accounts Management (Sales & Marketing)

TVS SCS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TVS SCS SINGAPORE PTE. LTD. is seeking a commercially driven account management professional with freight forwarding and contract logistics experience to lead strategic global and regional customer relationships.

You will coordinate multi-country solutions, align offerings with long-term supply chain strategies, and drive profitability while safeguarding customer satisfaction across regions and business units.

Qualifications

• 10–12 years of experience in Freight Forwarding or Contract Logistics.
• Proven experience managing large key accounts for multi-national clients.
• Strong pricing knowledge for air and ocean freight and contract logistics.

Responsibilities

• Serve as the primary global contact and relationship owner for assigned key accounts.
• Develop and execute global account plans aligned with objectives and priorities.
• Identify cross-sell opportunities across freight forwarding and contract logistics.
• Lead global account reviews and quarterly business reviews with stakeholders.
• Build multi-level relationships across operational, commercial and executive levels.
• Coordinate with country ops to ensure seamless implementation and service recovery.
• Translate feedback into actionable improvements with internal teams.
• Drive account profitability through pricing governance and cost control.
• Develop annual budgets, forecasts and pipeline updates in Salesforce.
• Negotiate long-term agreements and renewals to sustain value.

Skills

Relationship management

Pricing strategy

Forecasting

Salesforce

Cargowise

Tools

Cargowise

Salesforce

Job description

We are seeking a commercially driven account management professional with experience in freight forwarding and contract logistics to lead and grow strategic global and regional customer relationships. The ideal candidate combines strong relationship-building skills with a focus on account retention, profitability and share-of-wallet growth. You will be adept at coordinating multi-country logistics solutions, working across teams to deliver operational excellence, and aligning solutions with customers' long-term supply chain strategies.

Responsibilities

• Serve as the primary global contact and relationship owner for assigned key accounts, ensuring consistent communication, governance, and performance management across regions and business units.
• Develop and execute global account plans aligned with customer objectives and company strategic priorities, focusing on growth, innovation, and retention.
• Identify opportunities within the account portfolio to cross-sell integrated freight forwarding and contract logistics solutions, including air, ocean, warehousing, and value-added services.
• Facilitate global account reviews, quarterly business reviews (QBRs), and strategic alignment sessions with customer and internal stakeholders.
• Build multi-level relationships across operational, commercial, and executive stakeholders to strengthen customer trust, transparency, and collaboration.
• Act as an escalation point for service, operational, and billing matters, coordinating with country and regional operations to ensure resolution and service recovery.
• Translate customer feedback and performance metrics into actionable improvement initiatives with internal teams.
• Drive account profitability through pricing governance, cost control, and yield optimisation in line with agreed financial targets.
• Develop annual account budgets, forecasts, and pipeline updates, ensuring accurate visibility in Salesforce and internal reporting systems.
• Negotiate long-term agreements and renewals to safeguard commercial sustainability and customer satisfaction.
• Partner with country operations teams to deliver seamless customer implementation and continuous improvement.
• Oversee the development and periodic review of Standard Operating Procedures (SOPs) for each account to ensure operational alignment and compliance with customer SLAs and KPIs.
• Support implementation teams in project kick-offs and ensure smooth handover to operations post-launch.
• Monitor and report on account performance, service levels, and financial outcomes to management through structured dashboards and business reviews.
• Ensure adherence to company policies, Delegation of Authority, and contractual, ethical, and confidentiality obligations.
• Champion continuous improvement and innovation within the customer's supply chain, leveraging digital tools, automation, and sustainability initiatives.
• Coach and guide internal stakeholders across regions and functions to align on global account objectives and customer requirements.

Prerequisites

• 10 - 12 years of experience in the Freight Forwarding or Contract Logistics Industry.
• Proven experience managing large key accounts of multi-national clients.
• Good working relationships with customers, vendors and agents.
• Strong knowledge of pricing for air and ocean freight, contract logistics and other supply chain solutions.
• Knowledge and specialisation in certain industry verticals such as automotive, industrials.
• Working knowledge of Cargowise and Salesforce.