Manager, Account Management

Flexport; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Flexport is seeking an Account Management leader to grow our Singapore and Malaysia book of business, owning long-term client relationships and uncovering new opportunities across their supply chains.

You will lead a team of Account Managers, leverage deep industry knowledge, and collaborate across functions to deliver client-centric solutions that drive adoption and retention. This role demands strategic thinking, collaboration, and a results-driven mindset.

Qualifications

• 5+ years of experience in sales, account management and supply chain roles
• Background in logistics, freight forwarding, or supply chain (highly preferred)
• Entrepreneurial mindset with a track record of delivering innovation and results
• Experience navigating global teams and driving outcomes across retail, electronics and tech
• Experience building client relationships globally to grow partnerships
• Strong leadership and ability to inspire a team
• Excellent presenter and communicator across channels
• Strong negotiation and problem-solving skills
• Comfortable adapting to Flexport cultures and values
• Experience with AI adoption is a plus

Responsibilities

• Lead growth plans for the book of business and generate sales leads
• Translate client goals into Flexport solutions and close wins
• Act as trusted advisor to clients and align internal teams
• Conduct regular reviews to show value and expand relationships
• Mentor Account Managers and coach through escalations
• Teach and support AM career growth with feedback
• Collaborate across Supply Chain Operations, Procurement, Implementation and other teams
• Monitor client health and maximize outcomes for Flexport and clients

Skills

Sales & account management

Supply chain operations

Leadership

Logistics knowledge

Global client relationships

Strategic thinking

Communication skills

Negotiation skills

Cross-functional collaboration

Entrepreneurial mindset

AI adoption experience

Job description

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity:

Join the Account Management team to grow Flexport’s book of business across Singapore and Malaysia by deepening our existing client relationships. This is a dynamic, collaborative role: you’ll own the long‑term relationship for a portfolio of clients, uncover new opportunities in their supply chains, and lead a team of Account Management who do the same.

You will:

• Lead the business growth plan related to the book of business in terms of generating sales leads, transforming leads to opportunities and developing solutions for clients.
• Use your advanced knowledge of the client’s business goals, the industry, and Flexport’s services and solutions to proactively close and deliver new solutions that empower the client and deepen the client relationship.
• Serve as the client’s trusted advisor, advocating for their needs with internal stakeholders and finding win‑win solutions for the client and for Flexport.
• Use regular client touch points and business reviews to help clients understand the value they are realizing and to capitalize on new opportunities to deepen the relationship and improve client retention.
• Manage and mentor your Account Managers: hold them accountable for performance and growth, coach them through difficult client conversations and cross‑functional escalations, and help them identify new opportunities within their accounts.
• Teach the fundamentals of account management, and support each AM’s development with regular feedback and career growth recommendations.
• Work cross‑functionally across Supply Chain Operations, Procurement, Account Solutions, Implementation, Industry SMEs, and Trade and Financial Services teams to develop and execute on the client strategy in a deliberate way that maximizes the client’s outcomes.
• Proactively monitor the client’s health to identify opportunities to improve client outcomes and ensure that Flexport meets its business objectives.
• Ensure high product adoption by mastering the Flexport platform and teaching your clients how to get the most out of their Flexport experience.

You should have:

• At least 5 years of experience in sales, account management and supply chain operations roles, preferably in managerial or team lead level positions.
• A background in logistics, freight forwarding, or supply chain (highly preferred)
• An entrepreneurial mindset with a strong track record of successfully delivering innovation and driving results
• Experience working with complicated global team matrices and drive desirable solutions and results, and experience working with retail, electronics and tech verticals.
• Experience building client relationships globally and leveraging those relationships to grow the business partnership
• Passionate about achieving team success; able to inspire and motivate the team.
• Strategic thinker and disciplined planner; able to operationalize strategic plans; well organized.
• Excellent presenter and communicator on all channels (written, verbal, phone, media)
• Exceptional negotiation and problem‑solving skills
• Comfortable adapting your style to flexport cultures.
• Willingness to keep learning and curiosity
• Highly collaborative; track record of building strong internal and external relationships.
• High integrity and ethics; style and behavior align with Flexport’s values
• Experience in electronics, retail, or tech verticals is an advantage
• Experience with AI adoption is a plus

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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