Manager

National University Health System; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

National University Polyclinics is seeking a Manager, Clinical Operations to lead Clinical Service Planning, ensuring efficient, patient-centred service delivery. You will work with clinic operations, nursing, clinical departments and corporate services to drive planning and performance monitoring.

You will coordinate projects, manage admin and financial processes, and align stakeholders to improve patient experience and resource utilisation in a fast-paced environment.

Qualifications

• Recognised degree in Healthcare Management or related field.
• Preferably 5 to 8 years of experience in healthcare operations or related field.
• Strong analytical and problem-solving skills.
• Proficient in MS Office; dashboard experience is a plus.
• Strong project management and stakeholder engagement skills.
• Excellent written and verbal communication; ability to work independently.

Responsibilities

• Plan, coordinate and execute operational activities across Specialist Outpatient Clinics.
• Oversee data analysis and dashboards on clinic utilization, wait times, turnaround times.
• Lead process improvement projects, monitor risks and deliverables.
• Manage administrative and financial processes including procurement and asset records.
• Collaborate with stakeholders and support staff engagement activities and meetings.

Skills

Analytical thinking

Problem solving

Project management

Stakeholder engagement

Team leadership

Written and verbal communication

Independence / self-management

Education

Bachelor’s degree in healthcare/related field

Tools

MS Office (Excel, PPT)

Dashboard tools

Job description

Overview

The Manager, Clinical Operations leads the Clinical Service Planning (CSP) to ensure smooth,efficientand patient-centred service delivery. Working closely with clinic operations teams, nursing, clinicaldepartmentsand corporate services, you will lead operational planning, performance monitoring, project implementation and stakeholder coordination to enhance patient experience, optimise resourceutilisationand improve operational efficiency.

Job Responsibilities

You willbe responsible forthe following:

• Support the planning,coordinationand execution of operational activities across Specialist Outpatient Clinics, including resource planning,procurementand asset management.
• Oversee the compilation, analysis and interpretation of operational data such as clinic utilisation, wait times, lead times, referral trends, attendanceratesand turnaround times, and preparetimelydashboards and management reports.
• Coordinate process improvement initiatives and operational projects, including project planning, implementation, monitoring, evaluation and follow-up of risks,dependenciesand deliverables.
• Manage administrative and financial processes, including purchase requisitions, vendor coordination, expenditure tracking, inventory and asset records, payment processing and staff onboarding or offboarding support.
• Work collaboratively with internal and external stakeholders, and support staff engagement activities, events, workshops,meetingsand the follow-up of service feedback.

Requirements

• Recognised degree in Healthcare Management, Health Services Administration, Business Administration, Public Health, Psychology, SocialSciencesor a related discipline.
• Preferably 5 to 8 years of relevant experience in healthcare operations, administration, projectmanagementor a related field; experience in a healthcare setting is an advantage.
• Strong analytical and problem-solving skills, with the ability to interpret operational data and translate findings into actionable recommendations.
• Proficient in Microsoft Office applications, especially Excel and PowerPoint; experience with dashboard tools is an advantage.
• Strong project management, stakeholder engagement and team leadership skills.
• Strong written and verbal communication skills.
• Ability to work independently, manage multiple priorities and deliver work in a fast-paced environment.