Manager

Ng Teng Fong General Hospital; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Ng Teng Fong General Hospital is seeking a Manager, Clinical Operations to lead Clinical Service Planning, ensuring smooth, patient-centered service delivery. You will coordinate operational activities across outpatient clinics, analyze utilization metrics and drive improvement projects to enhance patient experience.

The role requires a recognised degree in healthcare management or related field and 5–8 years of healthcare operations experience, with strong leadership and communication skills.

Qualifications

• Recognised degree in healthcare or related field.
• 5–8 years of experience in healthcare operations or administration.
• Strong analytical and problem‑solving skills.
• Proficient in MS Office, especially Excel and PowerPoint.
• Experience with dashboard tools is an advantage.

Responsibilities

• Support the planning, coordination and execution of operational activities across Specialist Outpatient Clinics, including resource planning, procurement and asset management.
• Oversee the compilation, analysis and interpretation of operational data such as clinic utilisation, wait times, lead times, referral trends, attendance rates and turnaround times, and prepare timely dashboards and management reports.
• Coordinate process improvement initiatives and operational projects, including project planning, implementation, monitoring, evaluation and follow-up of risks, dependencies and deliverables.
• Manage administrative and financial processes, including purchase requisitions, vendor coordination, expenditure tracking, inventory and asset records, payment processing and staff onboarding or offboarding support.
• Work collaboratively with internal and external stakeholders, and support staff engagement activities, events, workshops, meetings and the follow-up of service feedback.

Skills

Analytical thinking

Project management

Stakeholder engagement

Team leadership

Communication skills

MS Office (Excel/PowerPoint)

Dashboard tools

Education

Healthcare/Health admin degree

Tools

Dashboard tools

Job description

Overview

The Manager, Clinical Operations leads the Clinical Service Planning (CSP) to ensure smooth,efficientand patient-centred service delivery. Working closely with clinic operations teams, nursing, clinicaldepartmentsand corporate services, you will lead operational planning, performance monitoring, project implementation and stakeholder coordination to enhance patient experience, optimise resourceutilisationand improve operational efficiency.

Job Responsibilities

You willbe responsible forthe following:

• Support the planning,coordinationand execution of operational activities across Specialist Outpatient Clinics, including resource planning,procurementand asset management.

• Oversee the compilation, analysis and interpretation of operational data such as clinic utilisation, wait times, lead times, referral trends, attendanceratesand turnaround times, and preparetimelydashboards and management reports.

• Coordinate process improvement initiatives and operational projects, including project planning, implementation, monitoring, evaluation and follow-up of risks,dependenciesand deliverables.

• Manage administrative and financial processes, including purchase requisitions, vendor coordination, expenditure tracking, inventory and asset records, payment processing and staff onboarding or offboarding support.

• Work collaboratively with internal and external stakeholders, and support staff engagement activities, events, workshops,meetingsand the follow-up of service feedback.

Requirements

• Recognised degree in Healthcare Management, Health Services Administration, Business Administration, Public Health, Psychology, SocialSciencesor a related discipline.

• Preferably 5 to 8 years of relevant experience in healthcare operations, administration, projectmanagementor a related field; experience in a healthcare setting is an advantage.

• Strong analytical and problem-solving skills, with the ability to interpret operational data and translate findings into actionable recommendations.

• Proficient in Microsoft Office applications, especially Excel and PowerPoint; experience with dashboard tools is an advantage.

• Strong project management, stakeholder engagement and team leadership skills.

• Strong written and verbal communication skills.

• Ability to work independently, manage multiple priorities and deliver work in a fast-paced environment.