Management Trainee

Benjamin Barker Aust Pte Ltd; Singapore; On-site; SGD 26,000 - 39,000; Full time

Job summary

Benjamin Barker Aust Pte Ltd in Singapore is seeking a Retail Fashion Advisor who serves as the store's customer service specialist, listening to needs, answering questions, and guiding customers to products that meet their requirements while delivering sales and service excellence.

As the first point of contact, you will be an ambassador, thrive in a team, and contribute to in-store operations, stock availability, and order fulfilment.

Qualifications

• Retail experience is required.
• Must follow service recovery standards and uphold customer service quality.
• Able to open, operate, and close shifts with accuracy and accountability.
• Accurate cash handling and money counting are essential.

Responsibilities

• Serve as the store's customer service specialist, listening to needs and answering questions.
• Help customers find products and provide in-depth product information to support sales.
• Drive sales while delivering service and operations excellence across channels.
• Participate in innovation and productivity initiatives to improve the in-store customer experience and handle order fulfilment.

Skills

Identify customer concerns

Service recovery standards

Shift procedures

Cash handling

Job description

The Retail Fashion Advisor is the customer service specialist of the store. You can take great care of our customers and are responsible to exceed their expectations by listening to their needs, answering questions about products and services, finding products that meet their needs, providing in depth product information about the goods they are interested in and achieving sales, delivering service and operations excellence.

You also engage in innovation and productivity initiatives for the store in order to drive seamless customer experience across channels and handle order fulfilment processes for customers in store. You will be operating in a fast-paced, diverse and customer-centric store environment.

As the first point-of-contact in store, you are the ambassador of the organisation, a highly motivated and service-oriented individual and communicates well and thrives in a team environment.

Requirements

• Retail experience

Functional Skills (Hard / Technical)

• Identification of, and follow up on customer concerns
• Ensure that service standards and importance of service recovery are adhered to
• Opening, operating and closing of shift procedures
• Ability to count money accurately without error

Performance (Soft / Core)

• Able to make customers feel at ease and comfortable
• 6-star service