Management Associate (Koufu)

Koufu Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Koufu Pte Ltd is seeking an Outlet Drink Stall Operations professional to ensure smooth daily operation of the drink stall within the food court or coffee shop. You will handle customer orders, payments, and maintain high service standards while following SOPs.

You will manage inventory using FIFO, monitor perishables, coordinate with Maintenance for hygiene, and assist in achieving sales targets and rental income.

Responsibilities

• Manage and ensure smooth operation of the Drink stall within the food court or coffeeshop.
• Manage transactions with customers’ orders using cash registers / POS systems.
• Collect payments whether in cash, credit card, coupon, Net card, cashless payment, etc.
• Provide excellent customer service with a positive, empathetic, and professional attitude.
• Respond to customer inquiries promptly.
• Follow SOPs and workflows when preparing and serving food and beverage items at assigned counters.
• Ensure product wastage is controlled to meet GP targets.
• Drive sales through upselling and cost control.
• Develop new products and drive sales performance.
• Monitor inventory levels and plan ordering using the e-PR system.
• Conduct monthly stock-takes and enforce FIFO.
• Understudy F&B supervisor on staff scheduling, recruitment, and training.
• Involve in creating in-house products.

Job description

Job Description & Requirements

Outlet Drink Stall Operations

• Manage and ensure smooth operation of the Drink stall within the food court or coffeeshop.
• Manage transactions with customers’ order using cash registers / Point-of-Sale (POS) Systems.
• Collection of payments whether in cash, credit card, coupon, Net card, cashless payment, etc.
• Provide excellent customer service by maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries.
• Ability to follow company SOPs, operational workflows and guidelines when preparing and serving food and beverage items at assigned counters such as Desserts, Dim Sums, Drinks, Fruits or A Taste of Nanyang.
• Ensure product wastage is controlled to meet the product's gross profit (GP) target
• Drive sales performance through upselling and cost control.
• Responsible to drive sales performance by upselling, cost control and developing new product.
• Monitor and control the supply levels of perishable and non-perishable items, plan a schedule for ordering and process orders using the e-PR system.
• Conduct monthly stock-take and ensure supply comply with First-In-First-Out (FIFO) inventory guide.
• Understudy F&B supervisor on planning work schedule of the team to ensure effective schedule to achieve productivity and salary budget.
• Understudy F&B supervisor on recruitment, training and developing of F&B staff.
• Involve in creating new in-house product.

External Customer Relationship Management

• To retain 100% stall occupancy through effective tenant relationship
• To uphold quality control in food products sold in the tenant stalls
• To handle customers’ and landlord’s feedbacks and identify lapse of outlet’s services

Outlet Operations Management

• Work pro-actively with the Maintenance Department to fix outlet’s hygiene and maintenance issues in a timely manner. Ensure the outlet is well-maintained at all times and is in line with the Workplace Safety and Health (WSH) guidelines
• Perform daily sales bank-in.
• Achieve monthly sales target and FD rental income target.
• To ensure smooth operations during opening, mid and closing shifts.
• To uphold quality control in food & beverage products sold in the FB stalls
• Prepare reports at the end of shift/week.
• Ensure stalls comply with all necessary hygiene, health and safety, and licensing requirements.
• Monitor and control the supply levels of perishable and non-perishable items, plan a schedule for ordering and process orders using the e-PR system.
• You will be required to faithfully perform the duties of the position in which you are engaged in and any other duties that may be assigned to you from time to time.
• Ensure compliance with the rules and regulations of the Company, safety & health standards as well as quality standards.

LOCATION / OTHERS:

• 6 days work week, non-rotating shift
• Working environment: Food Court/Coffee Shop