Operation Manager

LEE QUAN (HAI ZHONG BAO) PTE. LTD.; Singapore; On-site; SGD 31,000 - 42,000; Full time

Job summary

LEE QUAN (HAI ZHONG BAO) PTE. LTD. is seeking an Operations Oversight professional to supervise daily activities across multiple stalls in Singapore, ensuring service consistency, quality, and hygiene standards.

You will manage staff rosters, cover frontline roles as needed, monitor KPIs, handle customer feedback, and support new stall openings. A base salary of SGD 2,800–3,800 per month is offered, plus incentives and benefits.

Qualifications

• Prior experience in F&B operations, preferably in a coffeeshop or food court setup.
• Hands-on and flexible, willing to cover frontline roles when required.
• Familiarity with manpower scheduling, SFA hygiene standards, and basic cost control.
• Good interpersonal and problem-solving skills.
• Willingness to work shifts, weekends and public holidays when required.

Responsibilities

• Oversee daily operations across multiple stalls/outlets to ensure smooth service.
• Maintain consistency in service, food quality, and hygiene standards.
• Conduct regular audits on cleanliness, safety, and compliance with SFA regulations.
• Plan and manage staff schedules to ensure adequate manpower coverage.
• Cover frontline roles when needed, including cashiering and floor supervision.
• Train, motivate, and mentor staff to sustain service quality.
• Monitor stall performance and daily operational KPIs, and identify improvements.
• Handle customer feedback and build rapport with customers and community.
• Support new stall setups and assist with outlet openings.
• Coordinate with stallholders on menu rollouts, promotions, and promotions planning.
• Ensure consistency in promotions, pricing, and operational standards across outlets.

Job description

Operations Oversight

• Supervise and ensure smooth daily operations across multiple stalls/outlets.
• Maintain consistency in service, food quality, and hygiene standards.
• Conduct regular audits on cleanliness, safety, and compliance with SFA regulations.

Staff Management & Support

• Plan and manage staff schedules, ensuring adequate manpower coverage.
• Step in to cover operations on staff off-days, including cashiering, drinks stall, or floor supervision when required.
• Train, motivate, and mentor staff to maintain service quality.

Performance & Reporting

• Monitor stall performance, overall sales trends, labour cost, and daily operational KPIs.
• Identify areas of improvement and implement practical productivity initiatives (e.g., manpower scheduling, workflow efficiency, equipment use).
• Prepare and submit regular reports on outlet operations and performance to management.

Customer & Community Engagement

• Handle customer feedback and resolve issues on the ground.
• Build rapport with stallholders, regular customers, and nearby community.

Business Support

• Support new stall setups and assist with outlet openings when required.
• Coordinate with stallholders on menu rollouts, seasonal promotions, and community-driven campaigns.
• Ensure consistency in promotions, pricing, and operational standards across outlets.

Requirements

• Prior experience in F&B operations, preferably in a coffeeshop or food court setup.
• Hands-on and flexible, willing to cover frontline roles when necessary.
• Familiarity with manpower scheduling, SFA hygiene standards, and basic cost control.
• Good interpersonal and problem-solving skills.
• Willingness to work shifts, weekends, and public holidays when required.

Salary & Benefits

• Base Salary Range: SGD 2,800 – 3,800 / month (depending on experience and scope)
• Performance-based incentives (linked to outlet performance / rental collection targets)
• Staff meals provided
• Transport allowance (if covering multiple outlets)
• Uniform provided
• Career growth opportunities within the group