Mall Operations Lead: SOC & Incident Response

Certis; Singapore; On-site; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration package

Performance-based incentives

Medical insurance and dental allowance

Community volunteering opportunities

Commitment to ongoing development

Job summary

Certis in Singapore is seeking a Senior Associate/Assistant Manager Operations Manager for the Jewel Operations Manager role. This position involves overseeing the Smart Operations Centre's day-to-day operations, ensuring efficient response to security and facilities management. Candidates should have a Diploma or Degree, thrive in a fast-paced environment, and possess strong communication and problem-solving skills. The role includes rotating shifts and offers a competitive remuneration package inclusive of medical and dental coverage.

Qualifications

• Must be comfortable in performing rotating shifts.
• Strong commitment to continuous improvement.
• Ability to communicate effectively across all levels.

Responsibilities

• Monitor and ensure prompt attendance to alerts in the SOC.
• Evaluate incidents and escalate to relevant departments.
• Coordinate and manage incidents with various functions and service partners.
• Document shift records and ensure SOC systems are in working condition.

Skills

Strong problem-solving skills

Exceptional communication skills

Ability to thrive in a fast-paced environment

Self-motivated

Excellent team player

Resourcefulness

Education

Diploma or Degree from a recognized institution

Job description

Certis in Singapore is seeking a Senior Associate/Assistant Manager Operations Manager for the Jewel Operations Manager role. This position involves overseeing the Smart Operations Centre's day-to-day operations, ensuring efficient response to security and facilities management. Candidates should have a Diploma or Degree, thrive in a fast-paced environment, and possess strong communication and problem-solving skills. The role includes rotating shifts and offers a competitive remuneration package inclusive of medical and dental coverage.