Mall Guest Experience Concierge

PERSOL; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

PERSOL is seeking a friendly Concierge in Singapore to deliver outstanding customer service and help visitors enjoy a seamless mall experience. You will engage shoppers, answer inquiries, and provide directions with a positive, can-do attitude.

You will handle gift redemptions and promotional tasks, manage feedback, respond to calls, and assist tenants. This role requires flexibility for a rotating schedule, including weekends and public holidays, in a fast-paced mall environment.

Qualifications

• Good communication and interpersonal skills.
• Able to work in a fast-paced and dynamic environment.
• Customer-oriented with a positive attitude and a passion for providing excellent service.
• Able to work independently and as part of a team.

Responsibilities

• Provide professional assistance to shoppers and tenants, ensuring excellent service and addressing inquiries promptly
• Assist with administrative tasks related to gift redemptions, mall promotions, and gift voucher sales
• Offer directional support to shoppers and tourists
• Handle complaints and suggestions
• Manage and update the database daily
• Administer written and verbal feedback from the desk
• Respond to incoming calls and inquiries
• Perform other ad-hoc duties as assigned

Skills

Communication

Interpersonal skills

Customer service

Fast-paced environment

Teamwork

Independent work

Education

GCE N Level

Job description

PERSOL is seeking a friendly Concierge in Singapore to deliver outstanding customer service and help visitors enjoy a seamless mall experience. You will engage shoppers, answer inquiries, and provide directions with a positive, can-do attitude.

You will handle gift redemptions and promotional tasks, manage feedback, respond to calls, and assist tenants. This role requires flexibility for a rotating schedule, including weekends and public holidays, in a fast-paced mall environment.