Mall Concierge & Customer Experience Associate

CapitaLand Investment Limited; Singapore; On-site; SGD 28,000 - 42,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Training and development opportunities

Subsidised rates at Ascott servicedres

Staff volunteerism

Wellness programmes

Job summary

CapitaLand Investment Limited is seeking a customer service-oriented individual to manage the mall customer service counter and perform roving duties across common areas. You will address enquiries, handle feedback, and assist in promotions and loyalty programs.

The role requires good communication, a service mindset, and the ability to multitask in a busy retail environment. Mandarin/Malay/Tamil language skills are a plus; 6-day rotating shifts, including weekends and public holidays, are

Qualifications

• GCE’O’ Levels and above required.
• Preferably 1–2 years in similar capacity.
• Excellent communication and interpersonal skills for customer and tenant interaction.
• Positive, service-oriented mindset with ability to multitask and stay calm under pressure.
• Knowledge of a second language helpful for tourists or shoppers.

Responsibilities

• Manage the customer service counter with excellent service.
• Roving mall duties to maintain areas and flag maintenance or feedback.
• Provide timely and accurate clarification to public enquiries.
• Handle customers’ feedback and complaints.
• Perform paging and in-house announcements per guidelines.
• Assist concierge enquiries via official channels.
• Handle lost and found items.
• Assist in mall promotions and events.
• Upsell CapitaStar Loyalty program and eCapitaVoucher.
• Promote CapitaLand’s digital solutions like CapitaStar and eCapitaVoucher.
• Oversee mall-related marketing comms facility inspections.
• Educate retailers on eCapitaVoucher usage.
• Manage partners’ loyalty redemptions.
• Carry out administrative duties.

Skills

Customer service

Communication

Multitasking

Team player

Frontline hospitality

Bilingual

Education

O-Level or above

Job description

CapitaLand Investment Limited is seeking a customer service-oriented individual to manage the mall customer service counter and perform roving duties across common areas. You will address enquiries, handle feedback, and assist in promotions and loyalty programs.

The role requires good communication, a service mindset, and the ability to multitask in a busy retail environment. Mandarin/Malay/Tamil language skills are a plus; 6-day rotating shifts, including weekends and public holidays, are