Maintenance Operations & SLA Performance Specialist

CTES CONSULTING PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

CTES CONSULTING PTE. LTD. is seeking an Operations Support Specialist to maintain and optimize service operations. You will coordinate with internal teams and external partners to ensure SLA achievement and smooth delivery of maintenance-related workflows.

The role emphasizes data-driven decision support, process standardization, and handling diverse admin tasks to ensure high-quality service operations across the organization.

Qualifications

• Bachelor degree in Business Admin, Operations Management, Engineering or related fields.
• 2+ years of experience in maintenance operation support / vendor management.
• Hands on experience in SLA management and end to end business process optimization.
• Strong communication, analytical and problem solving skills.

Responsibilities

• Provide maintenance related operation support and coordinate with cross functional internal teams.
• Engage with external partners, monitor SLA compliance and service performance.
• Address service gaps proactively and conduct regular vendor performance reviews.
• Optimize maintenance workflows to enhance efficiency and service quality.
• Track operation metrics, prepare reports and support data driven decisions.
• Standardize maintenance SOPs aligned with company quality/safety requirements.
• Support urgent maintenance issues for rapid resolution.
• Serve as internal business process interface with the Group; initiate and track system workflows including service project quotation and service procurement applications.
• Undertake ad-hoc operational and administrative support tasks as assigned to facilitate seamless end to end service operations.

Skills

Vendor management

SLA management

Operations support

Data analysis

Communication

Education

Bachelor's degree

Tools

CMMS

Procurement software

Job description

CTES CONSULTING PTE. LTD. is seeking an Operations Support Specialist to maintain and optimize service operations. You will coordinate with internal teams and external partners to ensure SLA achievement and smooth delivery of maintenance-related workflows.

The role emphasizes data-driven decision support, process standardization, and handling diverse admin tasks to ensure high-quality service operations across the organization.