Service Delivery Lead - IT Operations & SLAs

St Engineering; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

ST Engineering, a global technology and engineering group headquartered in Singapore, seeks an Assistant Service Delivery Manager to lead IT systems operation and maintenance, oversee service delivery teams, and coordinate vendors to ensure high SLA compliance and secure IT services.

The role requires 3–4 years of IT O&M experience, strong ITIL knowledge, and excellent leadership, communication, and stakeholder management skills to drive continuous improvement and reliable service delivery.

Qualifications

• Minimum 3–4 years of experience in IT System Operation & Maintenance (O&M) roles.
• Strong knowledge of maintenance best practices and IT service management.
• Good understanding and practical application of ITIL framework.

Responsibilities

• Lead, mentor, and motivate a team of several members across Level 1 and Level 2 support.
• Oversee day-to-day IT system operations and ensure security and safety standards.
• Develop and manage preventive maintenance programs.
• Coordinate and manage maintenance schedules, change requests, and repairs.
• Track and manage IT assets; maintain accurate documentation and audit-ready records.
• Collaborate with external service providers and contract vendors; manage relationships.
• Monitor SLAs and drive performance improvements; manage budgets for service delivery.
• Serve as primary customer contact for service delivery matters and issue resolution.

Skills

Leadership

Team management

English

Stakeholder management

Problem solving

Decision making

Communication

Prioritization

Self-motivated

Independence

Job description

ST Engineering, a global technology and engineering group headquartered in Singapore, seeks an Assistant Service Delivery Manager to lead IT systems operation and maintenance, oversee service delivery teams, and coordinate vendors to ensure high SLA compliance and secure IT services.

The role requires 3–4 years of IT O&M experience, strong ITIL knowledge, and excellent leadership, communication, and stakeholder management skills to drive continuous improvement and reliable service delivery.