Operations Support Specialist

CTES Consulting Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

CTES Consulting Pte Ltd is seeking an Operations Support Specialist to join the team. You will provide maintenance-focused operation support, coordinate with external service partners, and ensure service performance meets SLAs while driving process optimization.

The ideal candidate has a Bachelor degree and 2+ years in maintenance operations or vendor management, with strong communication and analytical skills, and familiarity with CMMS or procurement tools.

Qualifications

• Bachelor degree in Business Admin, Operations Management, Engineering or related field.
• 2+ years in maintenance operation support or vendor management.
• Experience with SLA management and end-to-end business process optimization.
• Strong communication, analytical and problem-solving skills.
• Familiarity with CMMS or procurement tools is a plus.
• Detail-oriented with ability to manage multiple tasks.

Responsibilities

• Provide maintenance operation support and coordinate with internal teams.
• Engage with external partners and monitor SLA performance.
• Address service gaps and conduct vendor performance reviews.
• Optimize maintenance workflows for efficiency.
• Track operation metrics and prepare reports for decisions.
• Support internal workflows and service procurement applications.
• Undertake ad-hoc operational tasks to facilitate end-to-end service operations.

Skills

SLA management

Vendor management

Data analysis

Communication skills

Problem solving

Multitasking

Interpersonal skills

Education

Bachelor degree

Tools

CMMS

Procurement systems

Job description

Our client is actively searching for an Operations Support Specialist to join their team!

If you are a dynamic individual seeking a new career opportunity, read further!

About the Role:

To provide maintenance-focused operation support, collaborating with and overseeing external service partners to ensure their service performance meets agreed SLAs. Continuously drive service process optimization to enhance operational efficiency and service quality. Act as an internal process liaison between the company and group legal entities, owning end?to?end tracking for internal business workflows, and undertaking diversified operational administrative tasks to guarantee smooth delivery of overall service operations.

The responsibilities of this role are:

• Provide maintenance related operation support and coordinate with cross functional internal teams.
• Engage with external partners, monitor SLA compliance and service performance.
• Address service gaps proactively and conduct regular vendor performance reviews.
• Optimize maintenance workflows to enhance efficiency and service quality.
• Track operation metrics, prepare reports and support data driven decisions.
• Standardize maintenance SOPs aligned with company quality/safety requirements.
• Support urgent maintenance issues for rapid resolution.
• Serve as SGS's internal business process interface with the Group; initiate and track system workflows including service project quotation and service procurement applications.
• Undertake ad-hoc operational and administrative support tasks as assigned to facilitate seamless end to end service operations.

The ideal candidate will need to have the following qualities and experience:

• Bachelor degree in Business Admin, Operations Management, Engineering or related fields.
• 2+ years of experience in maintenance operation support / vendor management.
• Hands on experience in SLA management and end to end business process optimization.
• Strong communication, analytical and problem solving skills.
• Familiarity with CMMS, procurement or enterprise operation support tools is a plus.
• Logical thinking, highly detail oriented, capable of prioritizing and managing multiple concurrent tasks and ad hoc assignments.
• Excellent interpersonal and communications skills

An exciting career awaits the right candidate!

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.