Mailroom Team Lead: Service-Driven Operations Leader

SPS UK&I Ltd Singapore Branch; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

SPS UK&I Ltd Singapore Branch is seeking a Team Leader for the mailroom to ensure professional client service, supervise mailroom staff, and uphold SPS policies and SOPs across local and international couriers.

You will handle daily/monthly reporting, coordinate mail rounds, manage on-site team, and resolve client feedback within defined timelines while maintaining accuracy and strong interdepartmental relations.

Qualifications

• More than 2 years’ experience in mailroom / customer service environment.
• Mailroom operations
• Able to work shifts
• Use of computers and basic knowledge of Microsoft Office
• Command of English is required for speaking and writing.
• Responsibility in attendance and completion of daily duties
• Be courteous and provide professional customer service
• Able to handle fast-paced environment
• Show flexibility regarding shift start and finish times
• Disciplined, responsible and is a team player

Responsibilities

• The Team Leader will be professional at all times when dealing with clients, promoting excellent customer service
• Mailroom team member management
• Report and resolve client feedback to operation executive within stipulated time frame
• Checking and perform daily and monthly reporting functions
• Managing mailroom operator(s) and provide guidance in accordance with SOP and SPS guidelines.
• Client communications and management on daily operational matters.
• Performing of mail rounds and distribution of mails.
• Arrangement and coordination of incoming and outgoing items for local and international courier.
• Ensure that onsite team adhere to SPS policies and procedures
• Franking machine management.
• Maintain workspace cleanliness at all times.
• Security screening of all incoming mails before distribution.
• Regular reporting and prompt escalations to the management in case of issue.
• Deal with enquiries face to face, email and on the telephone
• Any other duties commensurate with the above list
• At times carry heavy products within client's premises
• Ensuring high level of accuracy in processing of mails
• Ensure that all documents are processed within stipulated timelines and according to the operational procedures
• Build and maintain good working relationships across all levels of personnel, internally and externally

Skills

Mailroom operations

Customer service

English proficiency

Shift flexibility

Microsoft Office

Team player

Tools

Microsoft Office

Job description

SPS UK&I Ltd Singapore Branch is seeking a Team Leader for the mailroom to ensure professional client service, supervise mailroom staff, and uphold SPS policies and SOPs across local and international couriers.

You will handle daily/monthly reporting, coordinate mail rounds, manage on-site team, and resolve client feedback within defined timelines while maintaining accuracy and strong interdepartmental relations.