Mailroom Team Lead

SPS UK&I LIMITED SINGAPORE BRANCH; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

SPS UK&I LIMITED SINGAPORE BRANCH is hiring a Team Leader for the mailroom who will maintain professional client relations and ensure high standards of service. You will manage mailroom staff, oversee daily tasks, and coordinate local and international courier arrangements, while ensuring adherence to SOPs and SPS guidelines.

The role requires at least 2 years in mailroom or customer service, English proficiency, and flexibility to work shifts in a fast-paced environment.

Qualifications

• More than 2 years' experience in mailroom / customer service environment.
• Proficient in mailroom operations and couriers.
• Able to work shifts and handle fast-paced environment.
• Proficient in Microsoft Office and basic computer skills.
• Good English speaking and writing skills.

Responsibilities

• The Team Leader will be professional at all times when dealing with clients, promoting excellent customer service
• Mailroom team member management
• Report and resolve client feedback to operation executive within stipulated time frame
• Checking and perform daily and monthly reporting functions
• Managing mailroom operator(s) and provide guidance in accordance with SOP and SPS guidelines.
• Client communications and management on daily operational matters.
• Performing of mail rounds and distribution of mails.
• Arrangement and coordination of incoming and outgoing items for local and international courier.
• Ensure that onsite team adhere to SPS policies and procedures
• Franking machine management.
• Maintain workspace cleanliness at all times.
• Security screening of all incoming mails before distribution.
• Regular reporting and prompt escalations to the management in case of issue.
• Deal with enquiries face to face, email and on the telephone
• Any other duties commensurate with the above list
• At times carry heavy products within client's premises
• Ensuring high level of accuracy in processing of mails
• Ensure that all documents are processed within stipulated timelines and according to the operational procedures
• Build and maintain good working relationships across all levels of personnel, internally and externally

Skills

Mailroom operations

Customer service

English communication

Microsoft Office

Team player

Tools

Microsoft Office

Job description

Duties and Responsibilities

• The Team Leader will be professional at all times when dealing with clients, promoting excellent customer service
• Mailroom team member management
• Report and resolve client feedback to operation executive within stipulated time frame
• Checking and perform daily and monthly reporting functions
• Managing mailroom operator(s) and provide guidance in accordance with SOP and SPS guidelines.
• Client communications and management on daily operational matters.
• Performing of mail rounds and distribution of mails.
• Arrangement and coordination of incoming and outgoing items for local and international courier.
• Ensure that onsite team adhere to SPS policies and procedures
• Franking machine management.
• Maintain workspace cleanliness at all times.
• Security screening of all incoming mails before distribution.
• Regular reporting and prompt escalations to the management in case of issue.
• Deal with enquiries face to face, email and on the telephone
• Any other duties commensurate with the above list
• At times carry heavy products within client's premises
• Ensuring high level of accuracy in processing of mails
• Ensure that all documents are processed within stipulated timelines and according to the operational procedures
• Build and maintain good working relationships across all levels of personnel, internally and externally

Candidate Profile

Candidates for this position should preferably have the following:

• More than 2 years’ experience in mailroom / customer service environment.
• Mailroom operations
• Able to work shifts
• Use of computers and basic knowledge of Microsoft Office
• Command of English is required for speaking and writing.
• Responsibility in attendance and completion of daily duties
• Be courteous and provide professional customer service
• Able to handle fast-paced environment
• Show flexibility regarding shift start and finish times
• Disciplined, responsible and is a team player