Mailroom Operations Officer

V-ELEGANT PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

V-ELEGANT PTE. LTD. is looking for a mailroom assistant to manage inbound and outbound mail, track postage costs and maintain confidential records. You will handle customer inquiries by phone and email, and support day-to-day office operations.

The role requires basic GCE N/O-Level, relevant mailroom or admin experience, and proficiency in Microsoft Office. A Diploma in a related field is an advantage, with the position based in Singapore.

Qualifications

• Minimum GCE N/O-Level or equivalent.
• Relevant experience in mailroom, administrative, customer service, or office operations.
• Diploma in Business Administration or related field is an advantage.

Responsibilities

• Attend to customer enquiries through phone and email.
• Receive, Sort, collect and distribute incoming and outgoing mails.
• Manage registered, courier and Singapore Post mails.
• Sort mails according to departments and pigeonholes.
• Record mail volumes, postage costs and daily mailroom activities.
• Frank out going local, overseas and registered mails.
• Check printed postage after franking and record franking meter readings.
• Maintain mailroom supplies, equipment and basic stationery.
• Update customers on mail collection and delivery status.
• Maintain proper records and confidentiality of mail.

Skills

Basic numeracy skills

Administrative skills

Customer service skills

Education

GCE O/N-Level or equivalent

Diploma in Business Administration or related field (advantage)

Tools

Microsoft Office (Word, Excel, Email)

Job description

Job Responsibilities

• Attend to customer enquiries through phone and email.
• Receive, Sort, collect and distribute incoming and outgoing mails.
• Manage registered, courier and Singapore Post mails.
• Sort mails according to departments and pigeonholes.
• Record mail volumes, postage costs and daily mailroom activities.
• Frank out going local, overseas and registered mails.
• Check printed postage after franking and record franking meter readings.
• Maintain mailroom supplies, equipment and basic stationery.
• Update customers on mail collection and delivery status.
• Maintain proper records and confidentiality of mail.

Requirements

• Minimum GCE N/O-Level or equivalent.
• Relevant experience in mailroom, administrative, customer service, or office operations
• Diploma in Business Administration, Office Administration, Logistics, Customer Service, or a related field is an advantage.
• Basic proficiency in Microsoft Office (Word, Excel and email).
• Basic numeracy skills for recording postage costs and mail volumes.