IT Concierge Engineer: Frontline Support & Onboarding

NCS Pte Ltd; Singapore; Sur place; SGD 30 000 - 50 000; Plein temps

Résumé du poste

NCS Pte Ltd in Singapore is seeking an IT Concierge Engineer to provide front-line IT support for end-users across the organization. You will handle walk-in requests, calls, and service requests, perform basic troubleshooting, and escalate complex issues to technical teams.

You will also set up workstations and devices, support meeting room tech, manage IT assets, document resolutions, and contribute to knowledge bases. This role may involve on-call rotation as required by the client.

Qualifications

• Minimum 1 year of experience in Service Management Centre.
• Proficiency in Windows 10/11, Microsoft 365, and Active Directory.
• Experience in enterprise or government systems environments is an advantage.
• Experience with ticketing systems.

Responsabilités

• Provide front-line IT support and assistance to end-users in a professional, courteous manner.
• Handle walk-in requests, phone calls, and digital service requests efficiently.
• Perform basic troubleshooting for hardware, software, and connectivity issues.
• Coordinate with technical teams for complex issues requiring escalation.
• Set up and configure workstations, laptops, mobile devices, and peripherals.
• Support meeting room technology setup and troubleshooting.
• Track and manage IT equipment loans, returns, and inventory.
• Ensure proper documentation of all service requests and resolutions.
• Maintain accurate records in IT service management systems.
• Support hardware refresh and deployment activities.
• Support employee onboarding and offboarding for preparation and revocation of assets.
• Communicate clearly with users about issue status and resolution timelines
• Collaborate with IT teams across Applications, Infrastructure, and Cyber domains
• Participate in service improvement initiatives
• Contribute to knowledge base articles and user guides.
• Support continuous improvement and reporting in IT support services quality.
• Participate in on-call rotation if required by client.

Connaissances

Service Management Centre experience

Outils

Windows 10/11

Microsoft 365

Active Directory

Ticketing system

Description du poste

NCS Pte Ltd in Singapore is seeking an IT Concierge Engineer to provide front-line IT support for end-users across the organization. You will handle walk-in requests, calls, and service requests, perform basic troubleshooting, and escalate complex issues to technical teams.

You will also set up workstations and devices, support meeting room tech, manage IT assets, document resolutions, and contribute to knowledge bases. This role may involve on-call rotation as required by the client.