lyf Guard

CapitaLand Group; Singapore; On-site; SGD 30,000 - 52,000; Full time

Benefits offered by this job

Flexible benefits

Medical coverage for self and family

Training and development opportunities

Staff discounts at CapitaLand/Ascott

Job summary

CapitaLand Group in Singapore seeks a lyf Guard (Guest Service Executive) to welcome guests, assist with check-in via mobile app or kiosk, and guide them around the property. You will help guests enjoy their stay and engage with lyf social spaces.

Join a team that fosters an inclusive community, supports app features, coordinates with housekeeping and contractors, and responds to guest queries to ensure smooth operations and memorable experiences.

Qualifications

• Experience in hospitality or guest services preferred
• Strong communication and interpersonal skills
• Ability to use mobile apps and property management systems a plus

Responsibilities

• Assist guests with check-in and app/kiosk use
• Encourage guests to download and use the DiscoverASR app
• Handle guest queries and requests
• Monitor room availability in the PMS and ensure processes follow guidelines
• Coordinate with housekeeping and contractors for maintenance
• Create an inclusive and collaborative lyf community and assist with events calendar

Skills

Guest service

Communication

Problem solving

Teamwork

Job description

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across 270 cities in 45 countries.

Job Description

JD – lyf Guard (Guest Service Executive)

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities

Look after the well-being of all guests from arrival until departure by:

a. Assisting lyf residents with their check-in (via mobile app or kiosk)

b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

c. Explore the various functions of the app with residents

i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)

d. Handling guest queries

f. Facilitating communication and requests

Ensure operational efficiency by:

a. Monitoring record of room availability using the hotel's property management system (PMS)

b. Ensuring that processes carried out adhere to corporate guidelines

c. Performing book-keeping activities whenever necessary

d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces

e. Handling walk-ins, emails, and phone inquiries

f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required

Create an inclusive and collaborative community by:

a. Noticing guest preferences and managing their profiles

b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives

c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.