lyf Guard

CapitaLand; Singapore; On-site; SGD 31,000 - 42,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Training and development opportunities

Subsidised rates at serviced residences

Wellness programmes

Wellness programmes

Job summary

A leading real estate company in Singapore is seeking a Community Manager (lyf Guard) who will focus on guest service and community engagement. The role involves welcoming guests, assisting with their needs, monitoring room availability, and creating a collaborative environment. Ideal candidates will have strong customer service skills and a commitment to delivering an exceptional experience for guests. The company offers comprehensive medical coverage, training opportunities, and subsidised living arrangements.

Qualifications

• Ability to assist guests effectively, both in-person and digitally.
• Experience with property management systems is a plus.
• Willingness to perform light housekeeping duties.

Responsibilities

• Assist guests with check-in and inquiries.
• Ensure operational efficiency in property management.
• Create and maintain an inclusive community atmosphere.
• Assist with light housekeeping/engineering duties and liaise with contractors when required.
• Monitor room availability and ensure processes adhere to guidelines.
• Assist with event calendar curation and community initiatives.

Skills

Customer service

Communication skills

Problem-solving

Education

Relevant degree or diploma

Job description

lyf Guard page is loaded## lyf Guardlocations: lyf Bugis Singaporetime type: Full timeposted on: Posted Todayjob requisition id: JR004594CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across 270 cities in 45 countries.**Job Description****JD – lyf Guard (Guest Service Executive)**You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).**Responsibilities****Look after the well-being of all guests from arrival until departure by:**a. Assisting lyf residents with their check-in (via mobile app or kiosk)b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf communityc. Explore the various functions of the app with residentsi. Mobile key, how to message lyf Guards, make ancillary purchases (if available)d. Handling guest queriesf. Facilitating communication and requests**Ensure operational efficiency by:**a. Monitoring record of room availability using the hotel's property management system (PMS)b. Ensuring that processes carried out adhere to corporate guidelinesc. Performing book-keeping activities whenever necessaryd. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spacese. Handling walk-ins, emails, and phone inquiriesf. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required**Create an inclusive and collaborative community by:**a. Noticing guest preferences and managing their profilesb. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiativesc. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience**Benefits** * Flexible benefits with comprehensive medical coverage for self and family* Training and development opportunities* Subsidised rates at Ascott serviced residences-* Strong advocate of staff volunteerism* Wellness programmes**Closing Statement:**At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.Only shortlisted candidates will be notified.At CapitaLand, we believe the success of our talent strategy goes beyond just recruiting the right talent. We strive to help our people grow, recognise their talents and hard work, rewarding them for their efforts and achievements.**About CapitaLand Group**CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real asset management and real estate development, spanning across 270 cities in 45 countries.Within its ecosystem, CapitaLand has developed an integrated suite of real asset management, real estate development, and operating capabilities that supports its businesses in building core competencies across the value chain. With this full range of capabilities, CapitaLand can optimise the strategies of its listed real estate investment management business CapitaLand Investment, and its privately held property development arm CapitaLand Development; to drive competitive advantage for its businesses.CapitaLand places sustainability at the core of what it does. As a responsible real estate company, CapitaLand contributes to the environmental and social well-being of the communities where it operates, as it delivers long-term economic value to its stakeholders.