Supervisor, Housekeeping

CapitaLand; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Medical coverage for self and family

Training and development

Subsidised rates at Ascott servicedres

Volunteerism

Wellness programmes

Job summary

CapitaLand Group is seeking a Supervisor, Housekeeping to oversee daily housekeeping operations at our Serviced Residence. You will support the Manager in ensuring cleanliness of resident homes, public areas and linen, in line with established procedures, reporting to the Manager or Assistant Manager, Housekeeping.

You will lead room attendants and contractors, provide on-the-job training, maintain resident satisfaction, and ensure smooth check-in/check-out processes while addressing VIP guest

Qualifications

• Experience supervising housekeeping in serviced residences or hotels.
• Good communication and leadership skills.
• Ability to train and mentor staff.

Responsibilities

• Review standards and assist in preparing operational reports to Management.
• Promote teamwork and quality service within the team and with other departments.
• Manage room attendants, linen attendants and contractors during daily operations.
• Organise on-the-job training for employees and train new room attendants.
• Inspect apartments and public areas for cleanliness and resident satisfaction.
• Ensure smooth check-in and check-out for residents.
• Report damages to Engineering.
• Attend to residents’ queries and VIP needs.
• Schedule and conduct periodic cleaning programmes.
• Conduct monthly stock-taking of linens, uniforms, equipment, supplies.
• Perform daily checks to prevent linen or equipment abuse.
• Assume cleaning responsibilities when required.
• Perform related tasks as assigned.

Skills

Staff supervision

Team coordination

Training delivery

Guest service excellence

Operational reporting

Job description

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across 270 cities in 45 countries.

Job Description

Supervisor, Housekeeping

You will assist the Manager or Assistant Manager, Housekeeping in overseeing the daily housekeeping operations in our Serviced Residence. This includes creating a sense of home away from home for our residence and ensuring the cleanliness of our residents’ homes, public area and linen are in accordance with our established procedures and guidelines. You will report directly to the Manager or Assistant Manager, Housekeeping.

Responsibilities

You will:

• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
• Promote teamwork and quality service within the team and coordination with the other departments
• Manage room attendants, linen attendants and contractors during daily operations
• Organise and provide on-job-training programmes for employees and train new room attendants
• Inspect apartments and public areas for maintenance and cleanliness, ensuring each section maintains an excellent standard of resident satisfaction
• Ensure a smooth check-in and check-out process for all residents
• Report any damage and maintenance defects to the Engineering Department
• Attend to all residents’ queries and needs, especially those of VIP residents
• Schedule and conduct periodical cleaning programmes
• Perform monthly stock-taking of all linens, uniforms, equipment, supplies and items
• Perform daily checks to ensure no linen or equipment abuse
• Assume cleaning responsibilities when required
• Perform related tasks as assigned

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.