Guest Service

CapitaLand Investment Limited; Singapore; Presencial; SGD 28.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5-day work week

Comprehensive medical coverage

Learning and development opportunities

Subsidised rates at Serviced Residence

Staff volunteerism

Wellness programmes

Descripción de la vacante

CapitaLand Investment Limited is seeking a Guest Services Associate for our Serviced Residence. You will support daily guest service operations and create a welcoming atmosphere, ensuring residents feel at home.

Reporting to the Manager or Assistant Manager, Guest Service, you will handle check-ins/outs, front desk duties, bookings, and inquiries. You will interact with residents, assist with travel arrangements, manage accounts, and contribute to a smooth, warm resident experience in a busy

Formación

• 2 years of relevant hospitality experience
• Degree or Diploma in Hospitality or equivalent
• Service-oriented with a passion for learning
• Willingness to perform shifts

Responsabilidades

• Assist residents with check-in and check-out procedures
• Ensure front desk coverage and resident attention
• Issue apartment access key cards
• Attend to residents’ queries and needs promptly
• Provide recommendations on nearby amenities and help with travel/restaurant bookings
• Manage resident accounts and apartment availability in the system
• Perform basic bookkeeping and reservations
• Assist onboarding of new employees
• Respond to queries via walk-ins, emails and calls
• Record resident feedback and escalate to supervisors
• Handle cash and residents’ valuables securely
• Perform related tasks as assigned

Conocimientos

Service orientation

Guest service

Communication

Shift work

Educación

Degree or Diploma in Hospitality

Descripción del empleo

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

• Assist residents with check-in and check-out procedures

• Ensure all residents are attended to at the Front Desk

• Issue apartment access key cards

• Attend to and anticipate all residents’ queries and needs

• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements

• Manage residents’ accounts, information and apartment availability in the system

• Perform simple bookkeeping

• Make and confirm reservations

• Assist with the onboarding process for new employees

• Respond to all queries through walk-ins, emails and calls and assist with requests

• Handle and record resident feedback and complaints, referring them to supervisors and managers

• Receive and convey messages to residents promptly

• Handle the safekeeping of cash and residents’ valuables and belongings

• Perform related tasks as assigned

Job Requirements

You have:

• 2 years of relevant work experience preferably in the hospitality industry
• Entry level candidates who have attained a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply
• Service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

Benefits

• 5-day work week in consideration of our culture of work-life balance
• Flexible benefits with comprehensive medical coverage for self and family
• Learning and development opportunities
• Subsidised rates at Ascott Serviced Residences
• Advocate staff volunteerism
• Wellness programmes

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Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.