Executive, Guest Service (Perm Night)

CapitaLand Group; Singapore; Sur place; SGD 28 000 - 44 000; Plein temps

Avantages offerts par ce poste

Flexible medical coverage

Training and development opportunities

Subsidised rates at Capita servicedRes

Volunteerism programs

Wellness programmes

Résumé du poste

CapitaLand Group in Singapore is seeking a dedicated Night Guest Services professional to support daily operations for our Serviced Residence. You will handle check-ins/outs, reservations, and guest inquiries during the night shift, ensuring accurate cash handling and end-of-day accounting.

The role focuses on delivering a welcoming, home-away-from-home experience, balancing reports, and addressing guest feedback. A strong service ethic and attention to detail are essential.

Qualifications

• Experience in hotel front desk operations.
• Strong cash handling and balancing skills.
• Ability to process check-ins/outs during night shifts.

Responsabilités

• Assist residents with check-in and check-out procedures.
• Make and confirm reservations.
• Respond to queries via walk-ins, emails, and calls.
• Handle cash floats and balance end of shift.
• Verify revenue and follow up on discrepancies.
• Record transactions accurately at the front desk.
• Perform end-of-day bookkeeping, auditing and reconciliation.
• Record residents’ complaints and perform service recovery.
• Produce daily end-of-day reports.
• Carry out related tasks as assigned.

Connaissances

Guest services

Cash handling

Night audit

Reservation management

Outils

POS system

Accounting software

Description du poste

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

You will support the daily guest service operations and ensure that the accounting operations in our Serviced Residence run smoothly at night. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

• Assist residents with check-in and check-out procedures
• Make and confirm reservations
• Respond to all queries through walk-ins, emails, calls and assist with requests.
• Handle cash floats throughout your night shift and ensure all floats are balanced at the end of each shift
• Verify revenue from all sources and follow up on any discrepancies in reports
• Account for all financial transactions at the front desk accurately during your shift
• Handle end-of-day bookkeeping, auditing and account reconciliation
• Handle and record residents’ complaints, feedback and perform the appropriate service recovery.
• Perform end-of-day procedures and produce daily reports
• Perform related tasks as assigned

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.