Luxury Watch Customer Care Specialist (Office-Based)

Stafflink Services Pte Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

No overtime

Training provided

Job summary

Stafflink Services Pte Ltd in Singapore is seeking a customer service specialist for an office-based role with a prestigious Swiss luxury watch brand. You will handle enquiries via phone and email, explain product features and warranties, and coordinate with Swiss teams for repairs.

No watch industry experience is required; comprehensive training will be provided. The role emphasizes delivering empathetic service while maintaining customer records and supporting administrative tasks.

Qualifications

• Experience in luxury retail or after-sales is not required; training provided.
• Strong communication skills over phone and email.
• Ability to handle complaints with empathy and resolve issues.

Responsibilities

• Respond to customer enquiries via phone and email.
• Explain watch features, pricing, warranties and servicing information.
• Guide customers on product care and maintenance.
• Coordinate with internal teams including Switzerland for repairs and after-sales support.
• Maintain accurate customer records in the CRM system.
• Support day-to-day administrative and service coordination tasks.

Skills

Customer service

Phone & email communication

Problem solving

Teamwork

Organisational skills

Tools

CRM system

Job description

Stafflink Services Pte Ltd in Singapore is seeking a customer service specialist for an office-based role with a prestigious Swiss luxury watch brand. You will handle enquiries via phone and email, explain product features and warranties, and coordinate with Swiss teams for repairs.

No watch industry experience is required; comprehensive training will be provided. The role emphasizes delivering empathetic service while maintaining customer records and supporting administrative tasks.