Luxury Client Care Specialist – After-Sales & Service

SG03 Richemont Luxury (Singapore) Pte Ltd; Singapore; Presencial; SGD 50 000 - 80 000; Tempo integral

Resumo da oferta

Panerai Singapore is seeking a client care & after-sales specialist to manage the end-to-end service journey, liaising with manufacture, watchmakers and the Richemont CS Centre. The role supports boutique teams to uphold service standards and client satisfaction across the region.

Candidates should have at least three years in customer service or after-sales, with luxury retail experience a plus, and strong communication and organizational skills.

Qualificações

• Minimum three years in customer service or after-sales roles.
• Luxury retail experience is advantageous.
• Strong follow-up, organisation and problem-solving skills.
• Excellent written and verbal communication.
• Ability to manage multiple cases independently.

Responsabilidades

• Manage end-to-end after-sales service journey, from intake to collection.
• Coordinate with Panerai Manufacture, watchmaker and Richemont CS Centre.
• Monitor repair progress, quotations and turnaround times with timely updates.
• Safeguard client watches and property according to procedures.
• Maintain accurate service records and documentation for follow-up and compliance.
• Coordinate shipments relating to spare parts and after-sales service.

Conhecimentos

Customer service

After-sales service

Communication

Organization

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Panerai Singapore is seeking a client care & after-sales specialist to manage the end-to-end service journey, liaising with manufacture, watchmakers and the Richemont CS Centre. The role supports boutique teams to uphold service standards and client satisfaction across the region.

Candidates should have at least three years in customer service or after-sales, with luxury retail experience a plus, and strong communication and organizational skills.