Customer Service Associate (Luxury watch MNC / Work Life balance / AWS + VB)

Stafflink Services Pte Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

No overtime

Training provided

Job summary

Stafflink Services Pte Ltd in Singapore is seeking a customer service specialist for an office-based role with a prestigious Swiss luxury watch brand. You will handle enquiries via phone and email, explain product features and warranties, and coordinate with Swiss teams for repairs.

No watch industry experience is required; comprehensive training will be provided. The role emphasizes delivering empathetic service while maintaining customer records and supporting administrative tasks.

Qualifications

• Experience in luxury retail or after-sales is not required; training provided.
• Strong communication skills over phone and email.
• Ability to handle complaints with empathy and resolve issues.

Responsibilities

• Respond to customer enquiries via phone and email.
• Explain watch features, pricing, warranties and servicing information.
• Guide customers on product care and maintenance.
• Coordinate with internal teams including Switzerland for repairs and after-sales support.
• Maintain accurate customer records in the CRM system.
• Support day-to-day administrative and service coordination tasks.

Skills

Customer service

Phone & email communication

Problem solving

Teamwork

Organisational skills

Tools

CRM system

Job description

Why consider this opportunity?

• Monday to Friday, 8.30am–5.30pm — fixed office hours with weekends off.

• No overtime required — enjoy a predictable working schedule and time for life outside work.

• Guaranteed AWS + variable bonus.

• Office-based customer service — communicate with customers through phone and email, with no face‑to‑face customer servicing.

• Join a world renown prestigious Swiss luxury watch brand and develop specialist product and after‑sales knowledge.

• Training provided — bring your service mindset, willingness to learn and commitment to looking after customers.

• New role created as company is growing and expanding

• Bishan / Marymount location.

Love helping customers for their Luxury Swiss Watches enquiries and problems? But ready for a role that gives you your evenings and weekends back?

Bring your customer service experience to a prestigious Swiss luxury watch brand and take your next career step in an office‑based after‑sales / repair team.

If you enjoy speaking with people, solving problems and turning a difficult customer experience into a positive one, we would love to hear from you.

No watch industry or after‑sales experience? You are welcome to apply. Training will be provided.

What you will do

You will be a key point of contact for customers who need information, advice or assistance with their watches and after‑sales service.

Your responsibilities include:

• Responding to customer enquiries professionally through phone and email.

• Explaining watch features, pricing, warranties and servicing information clearly and accurately.

• Guiding customers on product care, maintenance and usage.

• Handling complaints with patience and empathy, working towards appropriate solutions and keeping customers informed.

• Coordinating with internal teams, including colleagues in Switzerland, on repairs and after‑sales support.

• Maintaining accurate customer records and following up on outstanding matters through the CRM system.

• Supporting the team with day‑to‑day administrative and service coordination tasks.

Who we would love to meet

We welcome applicants from retail, F&B, hospitality, call centres, customer service and other customer‑facing backgrounds who are keen to move into an office‑based role.

You could be a good fit if you:

• Communicate clearly and confidently, both over the phone and in writing.

• Listen carefully and remain patient when dealing with frustrated customers.

• Enjoy understanding a problem and helping customers find a way forward.

• Take ownership of enquiries and follow through on what you have promised.

• Are organised, comfortable using computer systems and attentive to details.

• Bring a positive attitude, a willingness to learn and a helpful approach to teamwork.

• Previous luxury watch or after‑sales experience is not required. An interest in watches is welcome, and training will help you build the knowledge needed for the role.