Customer Service Associate (Up to 3K + AWS / Office hour / Work Life balance)

Stafflink Services Pte Ltd; Singapore; On-site; SGD 32,000 - 42,000; Full time

Benefits offered by this job

Fixed office hours

No overtime

AWS + variable bonus

Office-based role in Singapore (Bishan

Marymount location

Job summary

Stafflink Services Pte Ltd is recruiting for an office-based Customer Service role supporting a renowned Swiss luxury watch brand. Work Monday to Friday, 8.30am–5.30pm with weekends off, and enjoy guaranteed AWS plus a variable bonus.

You will handle enquiries by phone and email, advise on watch features, warranties and care, and coordinate repairs with teams in Switzerland. Training provided as the company grows, located in Bishan/Marymount.

Qualifications

• Experience in customer service, retail, hospitality, F&B or call centres is welcome.
• Strong communication, listening and customer-handling skills.
• Patient, organised and confident in resolving customer issues.
• No luxury watch or after-sales experience required.

Responsibilities

• Handle customer enquiries via phone and email, providing professional and attentive service.
• Advise customers on watch features, warranties, servicing and product care.
• Manage complaints with empathy, patience and effective problem-solving.
• Coordinate repair matters with internal teams, including colleagues in Switzerland.
• Maintain accurate CRM records, follow up on cases and support daily administrative tasks.

Skills

Customer service

CRM software

Job description

Why consider this opportunity?

• Monday to Friday, 8.30am–5.30pm — fixed office hours with weekends off.

• No overtime required — enjoy a predictable working schedule and time for life outside work.

• Guaranteed AWS + variable bonus.

• Office-based customer service — communicate with customers through phone and email, with no face-to-face customer servicing.

• Join a world renown prestigious Swiss luxury watch brand and develop specialist product and after-sales knowledge.

• Training provided — bring your service mindset, willingness to learn and commitment to looking after customers.

• New role created as company is growing and expanding

• Bishan / Marymount location.

Your Responsibilities

• Handle customer enquiries via phone and email, providing professional and attentive service.

• Advise customers on watch features, warranties, servicing and product care.

• Manage complaints with empathy, patience and effective problem-solving.

• Coordinate repair matters with internal teams, including colleagues in Switzerland.

• Maintain accurate CRM records, follow up on cases and support daily administrative tasks.

Who We're Looking For

• Experience in customer service, retail, hospitality, F&B or call centres is welcome.

• Strong communication, listening and customer-handling skills.

• Patient, organised and confident in resolving customer issues.

• Positive attitude, willingness to learn and good follow-through.

• No luxury watch or after-sales experience required.