Customer Service Officer

WATCHLAB PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Customer service training

Job summary

WatchLabPte Ltd in Singapore is seeking a Customer Service Officer to join our luxury watch service centre. You will greet customers, handle inquiries across walk-ins, phone, and digital channels, and provide guidance on repair, servicing, polishing, authentication, and restoration.

The role requires a Bachelor's degree and strong communication; weekend availability, and the ability to work independently while supporting showroom operations and sales campaigns.

Qualifications

• Bachelor’s Degree or equivalent.
• Experience in luxury watch or pawnshop is an advantage.
• Strong communication and interpersonal skills.
• Retail hours including weekends, 5 days per week.
• Able to work independently and be goal-oriented.

Responsibilities

• Attend to customer inquiries via walk-in, phone, WhatsApp, email, and social media channels.
• Provide professional advice on watch repair, servicing, polishing, and authentication services.
• Receive watches for servicing and record customer and watch details.
• Prepare quotations, invoices, and service orders using the company's management system.
• Follow up with customers on repair status, collection arrangements, and after-sales service.
• Coordinate with technicians and watchmakers to ensure timely service completion.
• Handle customer feedback, complaints, and service recovery professionally.
• Process payments and maintain accurate transaction records.
• Maintain customer database and service history records.
• Assist in showroom operations, ensuring a clean and welcoming environment.
• Support sales and marketing activities, including promotions and customer engagement campaigns.
• Perform administrative duties and prepare periodic reports as required.

Skills

Customer service

Communication

Interpersonal skills

Retail hours

Teamwork

Education

Bachelor's degree or equivalent

Job description

WatchLabPte Ltd is a Singapore-based luxury watch service centre specializing in watchrepair, servicing, polishing, authentication, and restoration. Led by Swiss-trained watchmakers, it provides expert care for premium timepieces using genuine parts and professional-grade equipment. As our business continues to grow, we are looking for a dedicated and customer-oriented Customer Service Officer to join our team.

WhatYou’ll Do

• Attend to customer inquiries via walk-in, phone, WhatsApp, email, and socialmedia channels.
• Provideprofessional advice on watch repair, servicing, polishing, and authentication services.
• Receivewatches for servicing and accurately record customer and watch details.
• Preparequotations, invoices, and service orders using the company's management system.
• Followup with customers on repair status, collection arrangements, and after-salesservice.
• Coordinatewith technicians and watchmakers to ensure timely service completion.
• Handlecustomer feedback, complaints, and service recovery professionally.
• Processpayments and maintain accurate transaction records.
• Maintaincustomer database and service history records.
• Assistin showroom operations, ensuring a clean and welcoming environment.
• Supportsales and marketing activities, including promotions and customer engagementcampaigns.
• Performadministrative duties and prepare periodic reports as required.

WhatWe’re Looking For

• Bachelor’s Degree or equivalent.
• Prior experience in the luxury watch orpawnshop industry is an advantage.
• Strong communication and interpersonalskills.
• Goal-oriented with the ability to workindependently.
• Able to commit to retail hours(includingweekends), 5 days per week.

WhyYou’ll Love Working With Us

• Safe and healthy working environment.
• Opportunities to learn and gaindiverseskill sets.