Luxury Villa Butler & Guest Experience

RAFFLES SENTOSA SINGAPORE; Singapore; In loco; SGD 50.000 - 84.000; Tempo pieno

Descrizione del lavoro

RAFFLES SENTOSA SINGAPORE is seeking a dedicated butler to serve as the heartbeat of the guest experience. From pre-arrival to post-stay, you will anticipate needs, personalise interactions, and coordinate villa setup with in-villa dining and housekeeping to ensure seamless service across all guest touchpoints.

With a background in hospitality and at least two years in luxury service, you will excel at delivering refined, proactive assistance, crafting bespoke itineraries, and greeting guests

Competenze

• Diploma/GCE O level or certificate in hospitality.
• Minimum 2 years hospitality experience.
• Strong communication and interpersonal skills.

Mansioni

• Take responsibility and ownership in creating personal connection with guests.
• Attend daily briefing and take notes of all information about the guests and functions in the hotel.
• Stay abreast of the events and activities in the city that are of interest to the guests.
• Ensure special preferences of all guests are taken into consideration.
• Engage and customise check-in procedures, villa set-up, and villa orientation.
• Offer welcome drinks, create bespoke destination itineraries and dining recommendations.
• Anticipate intuitively guests’ needs and wants through observations and interactions and orchestrate celebration of special occasions.
• Provide service offerings such as unpacking, packing, regular laundry handling, shoe-shine service.
• Work closely with in-villa dining team and engage / customize bar set-up and replenishment of amenities for occupied villas.
• Acts as a link for guests with all other operations of the hotel and ensure all villas receive prompt, courteous and professional service.
• Take ownership and attend to any guest enquiries and requests promptly and communicate instantly with respective departments necessary to ensure prompt follow-up with guests and ensuring their satisfaction.
• Ensure all communication is carried clearly amongst the team.
• Liaise with in-villa dining and housekeeping teams to check on a regular basis in ensuring amenities, guest preferences and other such points are taken care of and carried out flawlessly to ensure a seamless in-villa dining and cleaning experience.
• Clear and replace dirty plates, cutleries, glasses etc. while replenishing amenities and bars for occupied villas.
• Keeps track of all DND villas and communicate to related operations for further follow up.
• Offer assistance for departure arrangements.
• Thank and bide fond farewell to guests.
• Clean and maintain Butler station.
• Undertake ad-hoc operations tasks/projects as assigned.
• Observe all brand/operating standards and/or LQA.
• Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.
• Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
• Perform any other duties and responsibilities that may be assigned.

Conoscenze

Positive service mindset

Communication skills

Planning & coordination

Independence

Time management

Formazione

Diploma / GCE O level / Certificate in Hospitality

Descrizione del lavoro

RAFFLES SENTOSA SINGAPORE is seeking a dedicated butler to serve as the heartbeat of the guest experience. From pre-arrival to post-stay, you will anticipate needs, personalise interactions, and coordinate villa setup with in-villa dining and housekeeping to ensure seamless service across all guest touchpoints.

With a background in hospitality and at least two years in luxury service, you will excel at delivering refined, proactive assistance, crafting bespoke itineraries, and greeting guests